Technical Sales Support Intern

5 months ago


Johannesburg, South Africa Vertiv Co. Full time

**Who are we?**

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

**What is the purpose of the role?**
- The position requires you to support the region sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes using the Vertiv configurator (C1), credit checking, CRM (Oracle) management, preparing customer PO's for order processing, and sales performance reporting.
- As an integral part of the Southern African Sales Organization, you will be required to engage with your sales colleagues, Application Engineers and customers. You will gather information, create, and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process

**What will be your main responsibilities?**
- Enter the leads into the CRM and update them through the various stages of the sales process
- Create customer accounts in CRM
- Maintain CRM and Oracle customer data
- Understand the customer requirements
- Create quotes in C1 for and together with field sales for [LOB] products including service, customized products (ETO), project services, delivery and commissioning
- Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance
- Interact with public tender portals to identify leads
- Create quotes for large projects
- Work with the Sales teams to create and update frame agreements and OEM contracts
- Raise Special Price Requests (SPR) in sync with field sales price positioning
- Become fully conversant with customers, suppliers and field sales on [LOB] products and the Vertiv sales process
- Order processing and invoicing

**What will make you successful?**
- Your location: Johannesburg
- Any working experience would be a plus
- A diploma or university degree in Electrical/Electronical Field
- Good communication skills, organized person, analytical thinker, and customer orientated
- Ability to work independently, fast learner
- Good knowledge of English language

**What will you get back?**
- Benefits offered by company
- Opportunity to work in a multinational company
- Chance to start your career path



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