Post-sales Support Intern

5 months ago

Johannesburg, South Africa Alliance Media Full time

**Post-Sales Support Intern**

The roles and responsibilities of this position are as detailed below

Once a contract for outdoor media has been signed by the sales executive the Post-Sales Support Intern **overall responsibility for ensuring that delivery happens, and the client experience is good**. Post-Sales Support Intern must be a **good communicator** and **problem solver**, dedicated to provided top level customer service to ensure a great client service experience.

**CRM MANAGEMENT/ CLIENT LIAISON - General**
- Sending roll-out updates to clients
- Addressing/solving client queries
- Managing /resolving operational issues for the client
- Liaising with clients for PO number/CI number for invoicing
- Following up for expected artwork

**ROLL- OUTS**
- Prepare chase lists as per the signed contract.
- Send the chase lists and uploading instructions to clients.
- Address any artwork/specs queries.
- Consolidate multiple chase lists where necessary.
- Receive and download artwork from clients.
- Follow up for Jpegs.
- Send JPEGS to clients for approval.
- Send print instruction for production to proceed if there are no client changes.
- Follow up with local operations teams and ensure the roll-outs are happening in a reasonable timeline and update clients daily
- Receive Proof of Flighting, prepare photobooks and send to client
- Ensure photo books correct as per contract.
- Collect and send monthly photobooks and follow up for those that are not sent by the deadline.

**CHANGE OF ARTWORK**
- Receive notification of intention to change artwork and advise relevant teams to prepare accordingly.
- Request necessary PO/CI from clients (where applicable)
- Invoice client for artwork change (production Invoice)
- Receive the artwork then follow the roll-out process above.

The company reserves the right to change these key performance areas and their geographical location where they should be performed from time to time at its own discretion

**MUST HAVE REQUIREMENTS**
- Business, Sales and Marketing or related **Diploma/ Degree**:

- Advanced proficiency in MS Office: Excel and PowerPoint
- **Good communicator** - ability to speak to and write to clients on a daily basis
- **Ability to build relationships with, and negotiate with**, Alliance Media teams in SA and across Africa

**DETAILED REQUIREMENTS**
- Multitask, able to work under pressure
- High attention to detail - site numbers, periods, sizes, rates etc.
- Staying power - Africa requires continuous follow up
- Proactive and resourceful
- Good communicator - ability to speak to and write to clients daily
- Strong project management skills
- Proficient with numbers for pricing schedules
- Customer orientated

**Advantageous**

Prior sales support or media experience would be an advantage

**Job Types**: Full-time, Permanent, Internship

**Salary**: R7 000,00 - R10 000,00 per month

**Experience**:

- Sales: 1 year (preferred)

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)

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