Regional Operations Manager
2 weeks ago
**REQUIREMENTS**
- Tertiary degree level qualification essential, with major in business, marketing or finance discipline preferred.
Post graduate qualification (MBA) highly regarded.
- Commercially astute, with the ability to fulfil budgeting and forecasting functions for business growth.
- Sound understanding and knowledge of service department functions and ability to maximize same for
designated territory.
- At least 8 years Operational Management experience.
- At least 3 years operating at Senior leadership level, and leading a team.
- Previous experience with multi-national preferred.
- Ability to formulate and analyse financial data essential.
- Sound management level planning, directing, leading, and controlling skills.
- Excellent interpersonal and communication skills.
- Strong Coaching and Influencing Skills with high emotional and cultural intelligence.
- High work ethic.
- Understanding that the role covers all trading hours of the business.
- Growth mindset with a view to continuous personal and business improvement
- We are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these
objectives.
**KEY RESPONSIBILITIES**
- To promote the Company’s mission, goals and code of conduct and act as a role model for the advancement
thereof.
- Deliver Regional Plan and Budget designed to meet company’s Annual Operating Plan targets. Specifically
recommend sales and growth targets by restaurant. Manage approved Plan and Budget.
- Develop and implement action plans to ensure continued progress in all elements of People Development,
Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation,
Leadership and Continuous Improvement.
- Evaluate performance of designated Area Coach and Restaurant Management against established Balanced
Scorecard targets (people, customer, sales, profit). Oversee the implementation of corrective action activities
and continuous Improvement.
- Implement company programmes and communicate company strategies and objectives clearly and effectively to
Area Coaches and restaurant management in line with programs developed by Finance & Planning,
People & Culture, Operations & Marketing, Development and BI & Digital Team. This includes planning and directing
changes with regards to staffing and reporting relationships.
- Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated
cost effectively.
- Lead, motivate and oversee designated Training & Development Plans in partnership with the People & Culture
progression, and growth. Conversely, understand people capability deficiencies impacting sales and transaction
growth.
- Promote Diversity Growth Model, Goals and Values and act as a role model for the advancement of How We
Win Together, Customer Management
- Maximise sales opportunities and market development activities. This includes identifying and analysing
trends/economic data to forecast business impact or opportunities.
- Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate
action as and when required.
- Partnership expectation: creation of a platform for positive partnerships with all teams. Regular deliberate and
non-deliberate functional and non-functional interaction with peers and critical role players in the group.
- Maintenance of a performance driven culture across the region and to ultimately deliver outstanding service to
guests, service providers and various stakeholders.
FULL JOB SPEC AVAILABLE ON APPLICATION
Application Question(s):
- What is your expected salary for this role?
**Experience**:
- Quick Service Restaurants: 8 years (preferred)
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