Customer Strategy and Planning Manager

7 months ago


Durban, South Africa Unilever Full time

**Business Title**: Customer Strategy & Planning Manager - Ice Cream

**Location**: La Lucia Ridge

**Job Overview**:
The Category Strategy & Planning Manager is responsible for developing and implementing the activation plan that supports the objectives of our brands and the customer. Lead the development execution of brand/category solutions & activities for Customer/Channels based on fully integrated, shopper, customer and channel insights.

**Main Accountabilities**:

- Develop customer & shopper insights. Translate insights into business building opportunities within specific customers/channels
- Use and leverage account specific category and shopper insights
- Build account/channel specific Customer marketing plans to deliver category/brand objectives (CMP) in conjunction with Brand Marketing Plan (BMP) and Customer Business Plan (CBP), with specific focus on developing OOH channels
- Integration of customer marketing plans with brand marketing plan and customer business planning
- Work with Account managers to ensure excellence in in-store activation and delivery of integrated Customer Business Plan and Customer Marketing Plan
- Work with the brand managers to deliver activation plan efficiency and effectiveness
- Communicate the customer’s marketing and business strategy to the brand teams
- Develop strong relationships with Customers at category expansion level
- Customer and customers’ Shopper input into Innovation program
- Set strategy and targets for Trade investment spend
- Consolidate into S & OP via Lock meeting that Forecast is meeting the strategic growth plan of the category
- Ensure Brand standards/Brand DNA for channels are adhered to. E.g. consistent use of brand key visuals, customer activation themes aligned with brand activation
- Lead execution of plans & activities related to DAVE framework (Desirability, Availability, Visibility, Execution)
- Lead optimisation of cabinet throughout by channel based on channel strategies
- Analyze the ROI of the marketing activities executed with the customers
- Channel and Customer execution of category thought leadership

**Minimum Requirements**:
**Essential**:
5 years relevant Category & Customer experience

Customer Facing experience combined with Brand Building experience is ideal

**Desirable**:
Two to three years Account management experience is an advantage

Prior experience in Impulse driven categories or OOH channels an advantage



  • Durban, South Africa Unilever Full time

    **Business Title**: Customer Strategy Planning Manager (Curry, Bouillons, Soup & Snacking) **Location**: La Lucia Ridge **Job Overview**: The Customer Strategy Planning Manager is responsible for developing and implementing the in-Market execution plan that supports the objectives of our brands through Customer/Channels aligned to the Business Unit...


  • Durban, South Africa Vega School Full time

    **Job Purpose**: Lecturing and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes. Module purpose: The purpose of Brand Communication Strategy and Planning is to enable the student to develop a practical brand communication strategy and plan. Students will engage with various strategic and creative...


  • Durban, South Africa Mr Price Group Full time

    **Head of Strategy Planning and Execution** **_ your purpose_** Our Group strategy assists the Executive leadership team in researching, creating, and executing a proactive and aligned business strategy across the key strategic pillars identified in the new group strategy. Reporting to the Group Strategy Director, you will lead and manage distinct...


  • Durban, South Africa Mr Price Group Full time

    **purpose** Miladys, a trading division of the Mr Price Group is currently recruiting for an experienced Planning Manager. The objective of this role is to lead the planning team in developing their merch plans through a structured business process, to ensure that they adhere to the strategic and financial objectives of the business, thus ensuring sales,...


  • Durban, South Africa Pollock & Associates Full time

    This role involves building and maintaining strategic partnerships with key national suppliers to ensure competitive trade terms and market share growth in Southern Africa. You will architect comprehensive category strategies that align with the Groups overarching merchandise strategy and business objectives. This strategic role will involve analysing market...


  • Durban, South Africa Engen Full time

    **Who You Are**: - Strong leader with the ability to operate at a tactical as well as at an operational level - Work under pressure at multiple levels and being solution focused - Am a team player that can support the bigger Engen Lubes team - Can develop own team to build competency in all planning areas - Low cost mindset at the same time ensures that...


  • Durban, South Africa TAC Recruitment Full time

    KwaZulu Natal , DurbanNegotiable Global food manufacturing company offers exciting opportunity to be part of expansion project. **RESPONSIBILITIES**: - Material replenishment: Raw materials and packaging - Supply analysis (balancing demand with supply) - Conduct stock take in line with processes - Manage write off process and raising of provisions -...


  • Durban, South Africa Webhelp Full time

    To solve a problem is to identify what is wrong but to fix it is to figure out how to do what is right. If you find yourself not only asking questions but also seeking out the answers to them then our Planning and Delivery Manager could be the right role for you. Based in our vibrant Durban office, you’ll need to have sound technical planning capability...

  • Project Manager

    4 days ago


    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Job Title: Project Manager - Commercial StrategyAt Hollywoodbets, we are on a mission to increase our global footprint and reach new heights. As a Senior Project Coordinator (Commercial), you will play a crucial role in supporting the Commercial Managers in their daily tasks and projects.**About Us:**We are a leading online sports betting and gaming operator...


  • Durban, South Africa Talented Recruitment Full time

    KwaZulu Natal, Durban - (Negotiable) Group Retail Planning Manager will be responsible for the procurement and distribution of all products, imported and local, for stores and supply customers. **Requirements**: - Bachelor’s degree in Business Administration, Retail Management or related field - 4-6 years of experience in retail planning, merchandising,...

  • Planning Manager

    9 months ago


    Durban, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a talented Planning Manager to join our client in the Retail industry's team. As a full-service Recruitment Specialist, our company is focused on providing the largest Corporates with unique recruitment solutions that are tailored to their needs, and we're looking for a highly motivated person to work as part of our...


  • Durban, South Africa Affirmative Portfolios Full time

    **Human Resources** **Durban ~ Upper Highway Area** ***: **Strategy, Performance and Office Manager** **Hillcrest (Durban)** **R40 595.00 per month** **3 - 6 Month Temporary Contract** An exciting **temporary contract** opportunity exists for a Strategy Performance and Office Manager, to work for Hillcrest based company in Durban. This is a temporary...


  • Durban, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...


  • Durban, KwaZulu-Natal, South Africa Pollock & Associates Full time

    About the RoleAs a Category Strategy Manager at Pollock & Associates, you will play a pivotal role in driving market share growth in Southern Africa by building and maintaining strategic partnerships with key national suppliers.You will be responsible for architecting comprehensive category strategies that align with the company's overarching merchandise...


  • Durban, South Africa Unilever Full time

    Job Title: Customer Service Manager Location: South Africa Work Level: 2A **MAIN JOB PURPOSE**: We are looking for a **Customer Experience Manager **who will be responsible to ensure a superior customer experience through proactive communication and collaboration to cultivate strategic partnerships. Key is seeking continuous improvement opportunities...

  • Customer Director

    1 week ago


    Durban, South Africa RCL FOODS Careers Full time

    VECTOR is more than a logistics company. Sales, warehousing and transport is at the surface of what we do. Our true value lies in DELIVERING SOLUTIONS. Rather than being providers we choose to work as PARTNERS. We are fully involved. We are all in. Our customer’s business is our business. While we boast the best in tech, PEOPLE ARE OUR GREATEST...


  • Durban, KwaZulu-Natal, South Africa Telebest Full time

    Job Overview:We are a dynamic and energetic retail company based in Durban and Cape Town, seeking a talented Retail Sales Manager to join our team. As a key member of our management team, you will be responsible for developing and executing wholesale strategies that drive company sales and maximise profitability.Key Performance Indicators:Achieve positive...


  • Durban, South Africa Talented Recruitment Full time

    KwaZulu Natal, Durban - (Negotiable) Customer Experience Manager required to increase and improve customer engagement, product adoption, and customer retention. Gain valuable insights based on customer data to drive new acquisitions, reduce churn, manage retention, and improve customer experience. Based in Umhlanga, Durban **Duties and...


  • Durban, South Africa Switch Consultants Full time

    Customer Experience Manager The role: We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills, to move our company from strength to strength. A Customer Experience...


  • Durban, KwaZulu-Natal, South Africa The Recruitment Council Full time

    Job OverviewThe Recruitment Council is seeking a Financial Planning Consultant to join our team. As a key member, you will be responsible for guiding individuals toward achieving their financial goals through comprehensive financial planning and investment management.This role is ideal for a motivated financial professional dedicated to building lasting...