Senior IT Support Technician

3 days ago


Pretoria, South Africa Just Plain IT Full time

**Key Responsibilities**:

- Identify, troubleshoot, and resolve hardware, software, or networking issues.
- Install, configure, and maintain client IT infrastructures, including workstations, servers, and networks.
- Provide remote and on-site support to clients as required.
- Coordinate with team members and third-party vendors to resolve complex issues.
- Ensure that all support requests are appropriately documented and tracked.
- Actively contribute to the continuous improvement of our services and processes.
- Maintain a high level of technical knowledge and expertise.

**Qualifications**:

- Minimum 3-4 years of IT support experience, preferably within an MSP environment.
- Strong knowledge of Windows server environments, network protocols, and cybersecurity best practices.
- Proficiency with virtualization technologies such as VMware or Hyper-V are a plus.
- Experience with remote monitoring and management (RMM) and professional services automation (PSA) tools.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (such as CompTIA A+, Network+, Security+, or Microsoft certifications) are a plus.

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)


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