Senior IT Technician

4 weeks ago

Pretoria, South Africa Adams Adams Full time

The Senior IT Technician is responsible for installing and maintaining computer hardware, software, mobile phones, tablets, and networks. Supporting the staff with their general technology requirements and ensuring the smooth and efficient functioning of the audiovisual facilities as well as the security and access control systems.

**Responsibilities**:
Ensure technology is accessible and equipped with current hardware and software
- Troubleshoot and install laptop and desktop hardware, software and operating systems
- Troubleshoot and install mobile phones and tablets
- Provide orientation to new users of existing technology
- Train staff about potential uses of existing technology
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current

Monitor and maintain technology to ensure maximum access
- Provide network access to all staff and guests
- Install and maintain workstations
- Provide network accounts and passwords as required
- Monitor and maintain security of desktop technology
- Advise staff of security breach and/or change in password or security status
- Identify and prepare hardware for disposal when appropriate
- Ensure hardware is stripped and secured before disposal
- Setup and support of client meeting rooms

**Skills and knowledge**

The incumbent must have proficient knowledge in the following areas:

- Computer hardware and software systems and programs
- Basic understanding of standard IT protocols including DNS, DHCP, SMPT, VPN’s, subnetting
- Basic network administration and network installation
- General IT troubleshooting skills
- Office 365 installation, troubleshooting and support
- An efficient communicator written and verbal
- Ability to analyse and solve problems and make decisions
- Work effectively in a team
- Excellent time management skills
- Knowledge of Apple and Android operating systems
- Helpdesk systems - Incident and Problem management process

**Qualification/s**
- COMPTIA / A+ / N+
- MCSE / MCSA / MCP or other MS course
- ITIL v3 or v4 Foundation
- IT Diploma or degree
- 3-5 years’ experience in a Senior IT support role

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