Switchboard Operator

7 months ago


Durban, South Africa JOINT MEDICAL HOLDINGS-CITY HOSPITAL Full time

KPA
- To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
- Liaise and communicate with doctors, executive personnel, public and colleagues.
- Be able to designate complaints to relevant channels.
- Confidentiality is of utmost importance.
- Keep abreast with all relevant information and contingency plans.
- Update hospital telephone lists and relevant telephone numbers.
- Knowledge of Health and Safety Rules and emergency evacuation procedures.
- To answer all calls within 3 rings.
- Printed copies of this document are uncontrolled and must be destroyed after use. - Performs public relations function to the department with patients, relatives, doctors & staff.
- Operating a busy Switchboard.
- Facilitate telephone calls in and out of the department.
- Log calls for hospital staff and patients where required.
- Log calls for faulty lines and switchboard.
- Assist with Reception duties as and when required.

**REQUIREMENTS**:

- Must have a Grade 12 certificate.
- Must be Computer Literate (Excel and Word).
- Must have a minimum of two (1-2) year’s experience operating a busy switchboard - Preferably Telkom board.
- Be prepared to do shift-work.

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


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