Guest Relations Officer
2 weeks ago
Luxury hotel in the Umhlanga area is looking for a Guest Relations Officer.
- Ensure a high level of product knowledge as well as the daily happenings in the hotel as well as the local area
- All customer queries and requests are to be handled in a polite and efficient manner thereby maintaining a consistently high level of customer service
- Ensure that a high level of communication and liaison is maintained between Front Office and all other departments within the hotel
- A good working relationship with the concierge team is especially important with regards to guest requests such as organizing cakes, arranging restaurant reservations, excursions, tours, etc.
- Make certain that the Front Office Manager and the Shift Managers are kept fully aware of any relevant feedback from either the customer or other departments
- Report any unusual occurrences or requests to the Manager on Duty in Front Office to ensure a prompt response
- Adopt a sales attitude at all times and maintain an awareness if all sales opportunities within the hotel to maximize room sales and revenue for the hotel
- Ability to work with computer software programmes such as Excel and Word, as well as hotel specific programmes such as Opera
- Meet all arrival guests, rooming of guests and interacting with guests in all hotel areas
**Requirements**:
- Matriculation certificate (or the equivalent)
- Preferably Hotel School Diploma or related
- Minimum 2 years’ experience in a similar role
- Experience within a 4 or 5 star environment will be advantageous
- Additional language is an added advantage (preferably European)
- Excellent communication skills both verbal and written
- Excellent command of the English language
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