Guest Relations

**FOOD & BEVERAGE MANAGER - BELA BELA - R Market Related** We are currently recruiting for an experienced FOOD AND BEVERAGE MANAGER for a stunning Game Reserve in Bela Bela. DUTIES & RESPONSIBILITES - Ensure that all company policies, procedures and SOPs are adhered to - Attend HOD and any other meetings as required - Ensure effective communication through...

Area: somerset west - Term: permanent - Experience: 3 - 5 yrs - Salary: industry related - Closing Date: 15.09.23 - Starting Date: negotiable - Reference Code: slvd-23-43 “customer experience is a customer’s perception and emotional response to the sum of interactions and engagement with an enterprise” this position is truly a sum of the little...

**JD Specialized Recruitment **have partnered with an exclusive 5* Lodge in Madikwe to recruit an experienced **GENERAL MANAGER** to join their Team **Please note - **A minimum 5 year’s management experience in a high end, luxury safari lodge is essential **Requirements**: - Excellent competence in all aspects of high-end safari lodge/hotel operations...

Required for 5* boutique country house 5 years’ similar experience. Should live locally and be happy to operate long hours with hosting in the evenings/weekends. - Semper and Nights Bridge preferred - Well-groomed with excellent communication skills Salary R20K live out **To apply, send full CV + photo + references** **HOSPITALITY...

A luxury 5 - Lodge in the North West Province seeks to employ an experienced, enthusiastic Lodge Manager to run and manage the day to day operation of this 5* Lodge - Oversee the day to day operation reporting to the operations manager of the hotel group, must be a peoples person and be able to communicate effectivly with guests and staff alike - Host all...

**Operational Management**: Oversee daily operations, ensuring efficient service delivery, smooth workflows, and adherence to quality standards. **Team Leadership**: Recruit, train, and mentor staff, fostering a positive work culture and high-performance environment. **Customer Experience**: Ensure exceptional guest experiences by upholding service standards...

We're looking for a receptionist - The Smooth Operator We are seeking a Front Desk Administrator/ Manager who is friendly, well-spoken and detail orientated and who thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand, therefore a friendly, professional guest orientated...

Luxury hotel close to Somerset West is looking for a Receptionist to ensure efficient and smooth running of daily running of the front office. **Requirements**: - Excellent guest relations - Professional and well groomed - Must be accurate with all administration - Handling check in’s and check outs smoothly and efficiently - Exceeding guests’...

**Scope and general purpose of the job**: *** - To uphold the highest standard of the Front Office Operation and Administration - To deliver the best personal service to our guests. - To promote and sell The Estate Hotel & Spa and its facilities. - To maintain the highest level of social skills in order to enhance the image of the...

**_ This is a hands on position and will suit a confident, decisive, organised and enthusiastic individual, excellent with VIP guests and who, when the accommodation is not full, is prepared to 'fill in' where needed in other departments of this beautiful property._** **JOB PURPOSE** To support the Hospitality Operations Manager with regards to: -...

**Reference**: 9057 AV **Consultant**: Anneke Viviers Supervision of cleaning staff, breakfast preparation, and guest relations (4-5 staff) Receiving of guests (arrival and Departures) Assist with small functions when needed Purchasing of breakfast stock and general maintenance of the guesthouse. **Qualifications**: Must be able to work shifts, which will...

Posted 2 days ago Description We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...

**_The Erinvale & Spa Hotel 5 Star is seeking a talented Front Office Manager with an entrepreneurial, energetic personality. You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues._** **Responsible**: The Front Office Manager has overall responsibility for supervising Guest Service Agents,...

Luxury hotel close to Somerset West is looking for a Receptionist to ensure the efficient day to day running of the front desk and achieve maximum guest satisfaction and complete various admin duties. - To be an ambassador of your Hotel and the Front Office Department. - Checking in and out of guests. - Taking of reservations. - Handling of all guest...

**DYNAMIC ASSISTANT RESTAURANT MANAGER** We are seeking a dynamic and ambitious Assistant Restaurant Manager to join our team in Somerset west. As an Assistant Restaurant Manager, you will play a key role in supporting the overall operation of our venue, ensuring a seamless and exceptional dining experience for our guests. This position offers an excellent...

**Helderberg Wine Route**: An esteemed wine estate, sporting an upmarket restaurant, boutique and wedding venue has a vacancy for a Reservationist to join their dynamic team. **ONLY CANDIDATES WHO CURRENTLY RESIDE IN THE WESTERN CAPE ARE INVITED TO APPLY FOR THIS POSITION** reservationist **Key Performance Areas**: - Manage reservations for the wine...

We are looking for an on-site, experienced hospitality focused manager, with strong administrative skills, to host tastings and manage a luxury vineyard villa in a diverse and interesting role that includes villa marketing, wine tastings, guest relations and general administration. Focused responsibility for the villa will be on the following: - Drive...

Hotel close to Somerset West is looking for a Supervisor for their Fine Dining Restaurant. They are looking for energetic individual, a person who is customer focused, hospitality minded and prides themselves to consistently delivery excellent customer service with an informed, friendly and effective approach. **Requirements**: - 2 years’ experience in a...

**Duties and Responsibilities**: - Assist in managing Front of the House operations to deliver exceptional guest experiences. - Support in ensuring superior service quality and high guest satisfaction levels. - Assist in handling guest complaints promptly and effectively. - Help in scheduling staff rosters and overseeing shift operations. - Aid in enforcing...

Preparing weekly shift roster for waiters and barman. - Preparing reports at the end of the shift/week, including staff control, food control and sales. - Responsible for weekly Restaurant cash-ups to be signed-off by FM. - Accomplish restaurant HR objectives by recruiting, training, and disciplining employees; communicating job expectations;, monitoring;...