Assistant Restaurant Manager
5 months ago
**Duties and Responsibilities**:
- Assist in managing Front of the House operations to deliver exceptional guest experiences.
- Support in ensuring superior service quality and high guest satisfaction levels.
- Assist in handling guest complaints promptly and effectively.
- Help in scheduling staff rosters and overseeing shift operations.
- Aid in enforcing compliance with health and safety regulations.
- Assist with inventory management, including stock ordering and budget control.
- Support in addressing staff-related matters alongside the HR department, including performance management, disciplinary actions, etc.
- Contribute to staff recruitment, performance appraisals, and enhancing productivity.
- Participate in staff training and development initiatives.
- Collaborate in generating innovative strategies to maintain the restaurant's popularity.
- Maintain a collaborative working relationship with the Head Chef and back-of-house team.
- Assist with cash management and daily administrative tasks.
**Requirements**:
- South African Citizenship.
- Desirable: Tertiary education in Food Services Management/Hospitality.
- A minimum of 3 years of experience in a management role within a high-end dining environment.
- Wine knowledge or relevant qualifications (e.g., WSET Level 1) is a plus.
- Strong communication skills in English, both verbal and written; knowledge of another European language is beneficial.
- Must present a professional image and be focused on providing exceptional guest services, capable of catering to an elite clientele.
- Problem-solving skills with a knack for innovative solutions.
- Ability to thrive under pressure and maintain composure in a fast-paced environment.
- Keen attention to detail with a commitment to high standards and ethical conduct.
- Self-motivated with effective planning and organizational abilities.
- Creativity and a proactive attitude towards improving restaurant operations.
**Application Process**:
Application Question(s):
- Are you currently based in Cape Town and if so which area?
- Do you have a valid drivers license and reliable transport?
- What is your notice period and salary expectations?
**Experience**:
- upmarket Restaurant management: 3 years (preferred)
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