Hybrid Sales Consultant

3 weeks ago

Durban, South Africa Managed People Solutions Full time

Join the exciting and dynamic world of **Meridian Wine Merchants** a leading player in the liquor industry. We are seeking a passionate and results-driven individual to join our team as a **Hybrid Sales Consultant.** At **Meridian Wine Merchants**, we blend tradition with innovation to deliver exceptional products to our diverse clientele.

**Duties and Responsibilities**
- Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures.
- Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure.
- Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP.
- Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report.
- Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements.
- New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP.
- Client Trade visits to be done as per the RSM’s requirements and according to SOP.
- Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP.
- Plan and prioritize, demonstrate abilities to manage competing demands.
- Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts.
- Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
- Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
- Identify training needs of the customer and execute according to a training plan.
- Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result.
- Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
- Manage and take care of company assets including car, laptop, and handheld devices as per SOP.
- Submit all expense reports on time as per SOP.

**Qualifications and experience**
- Grade 12.
- Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
- Liquor Industry and wine Knowledge.
- Selling, Coaching, and Negotiation.
- 2-3 years sales and merchandising experience in a related FMCG environment.
- CWA Certificate Wine Course.

**Closing Date : 26 March 2024**

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Sales: 2 years (required)
- Merchandising: 2 years (required)

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