Junior IT Technician

2 weeks ago

Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

**Who we are**

Yuppiechef is South Africa's premier kitchen and homeware store, based in Westlake, Cape Town with retail stores in Cape Town, Johannesburg, Pretoria and Durban. From the humble vision of 2 friends who dreamed of building a strong South African brand, we have grown to a team of over 300 passionate people who are committed to helping our customers find more moments of joy in their homes.

Our products make daily life more comfortable, more innovative and more beautiful. And we do it through our omnichannel shopping experience, providing our world-class service to our customers both in our stores and online.

**Who we’re looking for**

Yuppiechef is looking for a Junior IT Technician who is passionate about technology and loves to solve technical puzzles. You have a great eye for detail, a passion for problem-solving and the fact that you are a tech enthusiast goes without saying. You are familiar with operating systems such as Windows, macOS, and mobile platforms. You have a basic understanding of networking concepts (TCP/IP, DNS, DHCP). You pride yourself on your strong communication skills and your ability to collaborate thanks to your developed interpersonal skills. You have an eagerness to learn and grow in a fast-paced, innovative environment.

**What your role looks like**

As a Junior IT Technician at Yuppiechef, you'll play a vital role in supporting our growing community of employees and other internal stakeholders. Your primary responsibility will be to ensure the smooth operation of our IT infrastructure, both internally and externally. From troubleshooting technical issues to assisting with hardware and software setups, you'll be at the forefront of resolving IT challenges.

**Who you are**
- You have at least 2 years of experience as a help-desk technician or field services agent
- You have a relevant technical qualification
- You are a self driven team player who takes pride in your work
- You have experience working in a similar environment
- Extremely organised with strong time management skills
- Experience in building and nurturing relationships
- Exposure to working with various stakeholders
- You will need strong communication and interpersonal skills

**What you will be responsible for**
- Respond to IT support tickets promptly and professionally, delivering efficient solutions to end-users.
- Assisting with the setup of employee workstations
- Assist with hardware and software installations, configurations, and updates.
- Troubleshoot network connectivity, system performance, and other IT-related problems.
- Collaborate with the IT team to implement best practices and security protocols.
- Educate and guide users on IT-related matters to enhance their overall experience.

**Environment, pay and benefits**

Gear you’ll use:

- A Macbook

Environment:

- A fully-equipped, communal kitchen where you can use all the tools we sell
- A fully-stocked coffee station where you can hone your barista skills
- Monthly company-wide meetings where we celebrate the month gone by and chat about the future
- Parking available

Pay and Benefits:

- We pay competitive, market-related salaries based on skills and experience, and profit share based on the company's performance
- Your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Group Life Cover
- Retirement Annuity
- Employee Assistance programme
- 17 Days Paid Annual Leave increasing to 20 days with length of service

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