Junior Support Analyst

6 months ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

Tier 1 analysts are the first port of call for our customers. Our Tier 1 Helpdesk aims to document, understand and help users with varied questions or issues related to their chosen software.

**Key Responsibilities**:

- Accurately logging and prioritizing all incoming communication via KCS ticking system
- Ensure customer account and contact details are kept up to date
- Pro-actively taking ownership of a wide variety of incidents and problems
- Identifying and escalating problems to level 2 software support where required
- Ensuring all incidents are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted incidents, in particular:

- Effectively and promptly resolving incidents, ensuring old incidents are prioritized and kept up to date
- Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
- Providing work arounds to minimise the impact of problems when this is appropriate
- Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
- Escalating incidents and seeking advice when appropriate
- Using the ITSM system correctly and ensuring that incidents are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their incidents
- Effectively handling complaints and call escalation requests from customers
- Identifying customer requests that require sales and notifying correct department
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the Intranet to share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior personnel as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the support service and/or support procedures can be improved and discussing these with their manager
- Undertaking any other projects as required by their manager or the Support Director

Key Requirements:

- Excellent written and verbal skills
- Great telephone customer service
- Good attention to detail
- Extensive problem-solving ability and deductive logic
- Previous experience with ERP systems advantageous

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

  • Junior Analyst

    5 months ago

    Johannesburg, South Africa TalentCru Full time

    A company that specialises in offering reflect cutting-edge global innovations, tailored to the South African market has a thrilling opportunity for a client service oriented Junior Analyst in Gauteng.Bachelor’s Degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.2-5 years of relevant experience in data analysis and...

  • Junior Desktop Support Analyst

    6 months ago

    Johannesburg, South Africa Mimecast Full time

    Associate Desktop Support Analyst We're your dream technical team - You’ll join a passionate and talented team in an innovative IT company. _We are currently recruiting for an internal Junior Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on....

  • Junior Credit Risk Analyst

    6 months ago

    Johannesburg, South Africa FROGG Recruitment Full time

    **Junior Credit Risk Analyst Sandton Johannesburg** Our Client a well-established fintech/technology company in Sandton Johannesburg is looking for a Junior Credit Risk Analyst with 3-5 years of experience in a Credit Analyst or Data Analyst role. You will be involved in aspects of the business creating campaign files, optimizing and automating processes,...

  • Junior Actuarial Analyst

    2 months ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Job Title: Junior Actuarial Analyst Job Description: The Junior Actuarial Analyst will provide vital support to senior analysts and managers within the actuarial team. This role involves utilizing actuarial models to identify, analyze, and address business challenges while delivering effective solutions. Key Responsibilities: - Model Deployment and...

  • Junior HR/Business Analyst

    5 months ago

    Johannesburg, South Africa Cash Crusaders Full time

    Junior HR/Business AnalystWe are seeking a highly competent Junior HR/Business Analyst to join our dynamic team. In this role, you will be responsible for analysing HR data, identifying trends, and providing insights to support strategic decision-making.Responsibilities:Collect, organize, and analyze HR data from various sources, including HRIS, payroll, and...

  • Junior HR/Business Analyst

    5 months ago

    Johannesburg, South Africa Cash Crusaders Retail (Pty) Ltd Full time

    Junior HR/Business AnalystWe are seeking a highly competent Junior HR/Business Analyst to join our dynamic team. In this role, you will be responsible for analysing HR data, identifying trends, and providing insights to support strategic decision-making.Responsibilities:Collect, organize, and analyze HR data from various sources, including HRIS, payroll, and...

  • Junior HR/Business Analyst

    5 months ago

    Johannesburg, South Africa Cash Crusaders Retail (Pty) Ltd Full time

    Junior HR/Business Analyst We are seeking a highly competent Junior HR/Business Analyst to join our dynamic team. In this role, you will be responsible for analysing HR data, identifying trends, and providing insights to support strategic decision-making. Responsibilities: Collect, organize, and analyze HR data from various sources, including HRIS,...

  • Junior Actuarial Analyst

    2 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Job Title: Junior Actuarial AnalystJob Description:The Junior Actuarial Analyst will provide vital support to senior analysts and managers within the actuarial team. This role involves utilizing actuarial models to identify, analyze, and address business challenges while delivering effective solutions.Key Responsibilities:Model Deployment and Testing:Assist...

  • Junior Actuarial Analyst

    2 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Job Title: Junior Actuarial Analyst Job Description: The Junior Actuarial Analyst will provide vital support to senior analysts and managers within the actuarial team. This role involves utilizing actuarial models to identify, analyze, and address business challenges while delivering effective solutions. Key Responsibilities: Model Deployment and Testing:...

  • Junior Credit Analyst

    6 months ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Junior Credit Analyst - Johannesburg North Our Client is looking for a **Junior Credit Analyst** to join their team in their Head Office situated in** Johannesburg North.** ***: Will be responsible for administrative tasks assisting a loan originator/a loan originator in training. This person must be exceedingly well organized, efficient and resourceful....

  • Junior BI Analyst Position

    5 months ago

    Johannesburg, South Africa OmTalent Full time

    OmTalent has an exciting opportunity for a Junior BI Analyst to join a team of young, passionate and motivated individuals making waves in the world of data analytics. Key Responsibilities include: Data and Digital Analysis: - Conduct thorough analysis of sales and supply chain data to identify trends, patterns, and insights. - Translate complex data sets...

  • Junior Data Analyst

    2 weeks ago

    Johannesburg, South Africa Clockwork Digital Full time

    Are you a numbers wizard with a knack for translating data into actionable insights? If you enjoy diving into numbers, crafting compelling reports, and collaborating with innovative minds, we want to hear from you! Join the Microsoft Xbox team at Clockwork as a **Junior Data Analyst** and take your analytical skills to the next level. **What You'll Do**: As...

  • Junior Support Analyst

    6 months ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Kerridge Commercial Systems is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It’s an extremely exciting time to be joining our business! As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and...

  • Junior Sales Analyst

    6 months ago

    Johannesburg, South Africa Fempower Personnel Full time

    Our client within the Electrical industry is seeking a Junior Sales Analyst with experience in a Proposals / Contracts or Sales Support Environment preferably operating in the Electrical / Engineering sector. This role will be responsible for analysis and reporting on sales related data and provide sales support to sales and management teams. **The Key...

  • Junior Esg Analyst

    3 months ago

    Johannesburg, South Africa Lesaka Technologies Full time

    **Description** The Junior ESG Analyst will support the ESG team in researching, analyzing, and reporting on ESG-related issues that affect the company and its clients. The role involves helping to integrate ESG considerations into investment and business decision-making processes, ensuring compliance with relevant ESG regulations, and contributing to the...

  • Junior Security Analyst

    6 months ago

    Johannesburg, South Africa BankservAfrica Full time

    Job Title- Junior Security Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Semi-Skilled- Job Category- IT Security- Job Type- Permanent- Description**PURPOSE** As a Junior Security Analyst, you are required to sustain critical security processes and compliance programs, validate the scope of protection activities, maintain...

  • Junior Data Analyst/ BI Analyst

    6 months ago

    Johannesburg, South Africa HeadHunters Full time

    **Reference** - PE002273/VD**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the Financial Services industry **is seeking to employ a Junior Data Analyst/ BI Analyst.** **This role is based in Sandhurst, Johannesburg.** **A wonderful career opportunity awaits...

  • Technical Support Analyst

    3 months ago

    Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

  • Junior Data Analyst

    2 months ago

    Johannesburg, South Africa All Star Placements Full time

    We have a great opportunity available for a Junior Data Analyst in the Sandton area.Candidates will be responsible for: Daily reporting - Preparation and submission of the daily LSP Performance Report. Preparation and submission of DRA Loading Report. Preparation and submission of Daily Loading Order Discrepancy Report. Preparation and submission of the...

  • Junior Data Analyst

    2 months ago

    Johannesburg, South Africa All Star Placements Full time

    We have a great opportunity available for a Junior Data Analyst in the Sandton area. Candidates will be responsible for: Daily reporting - Preparation and submission of the daily LSP Performance Report. Preparation and submission of DRA Loading Report. Preparation and submission of Daily Loading Order Discrepancy Report. Preparation and submission of the...