Ci Manager
3 weeks ago
Job Description: Continuous Improvement Manager (BPO)
Job Type
Employment Type: Full-Time
Job Location
City: Cape Town
Country: South Africa
Experience Requirements
Minimum Experience: 2-3 Years
Job Purpose
The Continuous Improvement Manager will assess, monitor, and drive sustainable changes that
enhance performance across client operations in an offshoring environment. The role involves analyzing
current processes and activities, recommending improvements, and implementing operational changes
in collaboration with the business and clients, utilizing Lean and Six Sigma methodologies among other
techniques.
Key Responsibilities
- Strengthening client operations by driving sustainable continuous improvement activities
across the business.
Six Sigma techniques to identify improvement opportunities.
- Leading efforts to implement sustainable improvement initiatives within client operations.
- Facilitating workshops and projects focused on reviewing processes and developing future
continuous improvement roadmaps.
- Fostering a bottom-up culture of continuous improvement within the organization.
Essential Qualifications
- Lean Six Sigma certifications (preferred).
- A University degree (optional).
Desired Skills and Competencies
- Strong problem-solving, organizational, and critical thinking skills.
- Proficient in business analysis, particularly in process improvement and re-engineering.
- Ability to oversee and implement process improvements ensuring optimal performance.
- Organized and structured delivery, with adaptability to meet changing demands.
- Capability to perform complex tasks and prioritize multiple projects.
- Ability to set out, monitor, and track benefits and outcomes.
- Exceptional research, writing, and communication skills.
- Excellent interpersonal skills with the ability to work effectively with senior stakeholders.
- Adaptability, patience, empathy, and resilience.
- High levels of internal motivation, commitment, and a positive attitude.
- A genuine excitement to deliver exceptional service for clients.
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