Sales Coach

4 days ago

Cape Town, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored if you are prepared for a challenge and want to build something great.

We are looking for a Sales Coach to coordinate training activities that will help maximize our sales team's performance. To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority. Ultimately, you will help our salespeople develop their skills and achieve their targets.

Reporting to the **Sales Lead (Marketplace)**

**Your responsibilities will include**:

- Develop and standardize critical processes for the sales teams.
- Provide coaching services for key proposals and projects for the team.
- Advise and provide feedback on training content development and end-to-end execution of training related to methods and tools / agile.
- Actively share best practices among teams through benchmarking, time in motion studies, observation, and research.
- Support to establish/refine Processes, strategy, and priorities; work with firm member leadership to execute strategy.
- Act as a consultant to salespeople and provide helpful advice on coping with job-related challenges.
- Onboard and train new salespeople
- Identify individual and team training needs to be based on the skills matrix.
- Develop educational material, including presentations, sales scripts, profit stories, and case studies.
- Design training courses using gamification, role-playing activities, and job simulation.
- Gather feedback on all training programs from trainees, managers, and instructors.
- Set annual learning and development objectives for the sales team.
- Maintain updated records of educational curriculum and material.
- Evaluate employees' performance after each training.
- Prepare and conduct formal testing on market fundamentals (written) and sales pitching (simulation).
- Understand goals and identify/bridge performance, productivity, and quality gaps at individual and team levels.
- Coach sales to expand customer value propositions by utilizing self-service options, improved technical knowledge/support, and resolution of customer issues/requests.
- Maintained a scores database and conducted one-on-one performance reviews with the Sales Associate.
- Provides superior guidance, mentoring, coaching, and feedback for the Sales teams to strengthen their overall sales performance.
- Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
- Updates own role and leadership knowledge and skills by participating in educational opportunities.
- Monitor costs of training programs

**Skills and Attributes**
- Commercially minded.
- High attention to detail.
- Process driven.
- Excellent written and verbal communication skills.
- Highly analytical; ability to quickly process, analyse, and provide insights on large data sets.
- Ability to work in a fast-paced, high-pressure, entrepreneurial business environment.
- Ability to collaborate effectively with team members within the organisation
- Advanced customer service and time management skills
- Excellent oral and written communication skills
- Ability to design effective training programs
- Coaching skills
- Organizational and interpersonal skills
- Ability to measure performance
- Familiarity with role-playing activities and e-learning platforms
- Excellent communication skills with the ability to motivate people
- Problem-solving skills

**Qualifications and Experience**
- Minimum 5 years work experience as a Sales Coach, Training specialist, or Account Management
- Bachelors Degree in Business Administration or similar
- Experience with building and developing teams.
- Experience in a sales or customer service position is a plus
- Hands-on experience creating presentations (e.g., videos or slides)

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something bett

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