Customer Service Advisor

3 weeks ago

Durban, South Africa Webhelp Full time

**Advisor**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:
If you’re looking for an opportunity to jump start your career, this is your time to shine We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office.

We want problem-solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

**What you'll be doing**
- Working towards consistently achieving and exceeding set targets
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all time
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face

**What you'll need**
- Matric
- Minimum 6 months’ experience in a contact centre environment working on International campaigns/clients
- Excellent verbal communication skills
- Attention to detail
- Availability to do night work and work shifts in a 24/7 environment on UK hours
- Ability to work to a high degree of accuracy and speed
- Ability to comprehend complex customers queries
- Ability to identify when to escalate customer queries and complaints timeously
- Ability to pass all training modules during new hire and ongoing campaign training
- Clear credit and criminal records

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting. Take this opportunity to advance your career with our collaborative team of game-changers today.

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