Operations Manager

5 days ago

Hoedspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is urgently searching for a 5* experienced **Safari Operations Manager** to oversee the management of a **well-known luxury lodge collection**, based in the **Greater Kruger area of the Lowveld.**

**_ Hoedspruit-based applicants are preferred, due to the location of the main lodges within the collection._**

**Key responsibilities**:
The main purpose of the Operations Manager is to consistently deliver results that contribute to the mission and overall success of the lodges by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiencies, or improving the value of the lodge’s products and services to its guests. The role is made of varying responsibilities including:

- Oversee the operations and logistics of the lodges.
- Conduct regular site inspections and meetings with LM’s at each lodge.
- Ensure full compliance with lodges’ operating controls, SOP’s, policies, procedures and service standards.
- Oversee key property issues including capital projects, customer service, refurbishment, maintenance of lodges and other assets.
- Monitor lodge monthly reports, identify issues and take decisions accordingly.
- Manage on-going profitability of the lodges, ensuring revenue and guest satisfaction targets are met and exceeded.
- Monitor lodge budget goals and set other short and long-term strategic goals for the properties.
- Develop improvement actions, carry out cost savings.
- Ensure monthly financial outlook for Rooms/Occupancy, Food & Beverage, Admin & General, are on target and accurate.
- Assist in procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Consult with the LMs on a regular basis on the current as well as future financial status of the business, highlighting areas where improvements can be achieved.
- Monitor and act on staffing levels and productivity targets.
- Develop, implement and train SOP for all operational departments, and monitor standards throughout the properties to ensure they are being adhered to.
- Conduct quarterly audits of the properties to establish areas that require improvements and ensure that standards are being maintained and policies being adhered to.
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service.
- Strive for a positive, collaborative and consistent impact by creating an authentic and interactive culture which would enhance the guest experience.

**Qualifications / Experience**
- A minimum of 8 year’s hospitality work experience - ideally with at least 3 years in a General Manager or Operations Manager position in a well-recognized five-star hotel or world-class lodge.
- Relevant qualification in Lodge Management, Hotel Management, etc.
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
- Strong planning and organisational skills with a focus on attention to detail.
- Time management skills and ability to work under pressure.
- Results orientated.

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