Customer Service Coordinator Parts

2 weeks ago

Midrand, South Africa IGT Full time

Location: Midrand, ZA, 1685
- Requisition ID: 16437

**Position Overview**:
Correct and timely processing of parts orders and quotes received from both internal and external customers, from receipt of order until shipment. Provide for contact and communications with customers to assure that customer needs are addressed, and problems are studied and resolved. Generate shipping and commercial invoicing documents, shipping of subsequent orders, maintenance of customer order files and controlling outstanding quotes and orders.

Department: Logistics department

Position: Customer Service representative

Reports to: Logistics Manager

**What you'll do**:

- Processing of and responding to customer inquires, orders and quotes, enter in the database accordingly within the terms and conditions applicable.
- Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the terms and conditions.
- Generating of shipping and invoice paperwork for all orders approved and to be send.
- Schedule and arrange shipment of subsequent orders, including tracking and tracing and follow up if required
- Provide shipment information and details to customers upon availability.
- If applicable keeping control of backorders and expedite in order to deliver in a timely manner, whilst keeping the customers informed.
- Verify and approve parts freight invoices, where applicable invoice to customers
- Maintaining and reporting of value contracts in accordance with the terms and conditions
- Adequate follow up on customers complaints and issues in order to resolve timely and commercially.
- Accurate and retrievable filing of all customer related documentation and correspondence.
- Creation and maintenance of part item masters and pricing, for customer orders, in the database in accordance with the company policy.
- Closely liaise with the staff of the logistics department in order to establish an efficient order control and effective customer service process.
- Maintenance of customers contact, related information and requirements database (customer profiles)
- Provide assistance on other departmental tasks whenever required.
- Generating and sending of quotes and issuing of accepted orders within the company compliance regulations.
- Providing discounts in accordance with the agreed terms and conditions.
- Update and maintenance of customer’s information
- Correct and timely execution of the assigned tasks
- Maintain daily contacts with customers for inquires, quotes and orders
- Maintaining and entering of relevant and required customer information in the database.
- Adequate and timely follow up on all customer service-related matters, order-processing, shipping and invoicing

**Must Have**:

- Excellent communication skills are required
- Fluent written and spoken English is required, preferably also other languages
- Service minded and commercial attitude is required
- Good working knowledge of MS office tools is required
- Advanced level of knowledge required for general manufacturing industry products, customer service and basic knowledge on transportation requirements
- MBO level

LI-SZ1

LI-ONSITE
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._
- All IGT employees have a role in information security. Annual training will be assigned and required as appropriate._

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