Technical Parts Advisor

12 hours ago


Midrand, South Africa Eazi Access Rental Full time

**To supply** Spare Parts and Accessories to retail and internal customers in a prompt and accurate

manner.

**1. **Position Description**

**Key performance areas (to translate into a measure of success)**
- Parts Sales
- Service/Workshop Department Support
- Customer Service
- High level of communication with customers and suppliers

**Main Outputs and Responsibilities for This Position**

**The Job is responsible for the following**:
**AREA/TYPE**

**Responsibilities**

Parts/Service/Workshop Department Support
- Interface with Service Technicians, Service Manager and ensure their Parts and Accessories needs are being met.
- Take service department orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Parts identification for customers.
- Recommend related Parts and Accessories, which may be required for a job. Supply cost of parts information on repair orders.
- Update parts price file.
- Update service cost schedule.
- Update recommended spare parts lists.
- Download updated manuals and distribute to technical staff as required.
- Notify service personnel when special parts or back-ordered parts are received. Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service
- Provide excellent customer service to all customers.
- Assist General Manager with budget for sales targets in Parts and Accessories.
- Develop and share knowledge of all Parts and Accessories.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Assist customers with determination of Parts and Accessories requirements and research parts in manuals.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Parts Sales
- Process all sales orders for invoicing
- Ensure customer orders are picked & dispatched timeously
- Provide parts availability & lead times
- Meet monthly sales targets
- Customer retention - compare competitor pricing
- Inbound/Outbound parts shipment tracking
- Create new part numbers & load pricing onto system
- Develop & implement marketing programs & objectives to increase sales

Parts Procurement
- Procure parts from all OEM’s (JLG, Magni & Maeda)
- Procure parts & accessories from external/local suppliers
- Maintain inventory control on fast moving items

Warranty Management
- Process warranty claims after ensuring machine warranty dates are valid
- Process service bulletin claims
- Ensure parts were ordered from relevant OEM
- Rental industry
- Knowledge of work of height machinery and equipment
- Microsoft Office
- Parts management
- Administration and procedures
- Microsoft Office
- ????????????

**Skills**
- Interpersonal skills
- Administration skills
- Problem Solving skills
- Organizing and Planning skills
- Numerical skills
- Verbal skills
- Analytical skills

**Behavioral Competencies**
- Conscientiousness
- Striving for harmony
- Cooperation
- Flexibility
- Self-efficacy
- Perseverance

**Job Types**: Full-time, Permanent



  • Midrand, South Africa Isilumko Staffing Full time

    Seeking for an experienced Technical Sales Advisor from Chloorkop,Midrand Relevant Diploma or Bcom/BSc Degree Matric Relevant experience from the human food industry (poultry, bakeries, food and beverages) Minimum of 4 years experience as a Technical Sales Advisor Must have own vehicle Right personality for sales Great energy Excellent communication...


  • Midrand, South Africa Frank Consult Full time

    Our client was founded in 1981 and focuses on manufacturing, marketing and distributing technological animal feed additives, and disinfectant products for animal feed, livestock, and food. They have an exciting permanent TECHNICAL SALES ADVISOR position available in Gauteng. Despite all the change and growth over the years, one thing that has remained...


  • Midrand, South Africa Pradzsa Full time

    **Technical Sales Advisor - Bio conditioning** **Requirements**: B.Comm Marketing or similar / BSc or relevant sales work experience Valid drivers licence and own reliable vehicle Dynamic, target driven salesperson, willing to travel extensively (4500km/month), national and abroad 4 7 nights sleep out per month Service Clients in the agricultural industry...


  • Midrand, South Africa Pradzsa Full time

    **Technical Sales Advisor / Product Specialist Cleaning & Hygiene** **Requirements**: B.Comm Marketing or similar / BSc or relevant sales work experience Valid drivers licence an own reliable vehicle Dynamic, target driven salesperson, willing to travel extensively (4500km/month), 4 7 nights sleep out per month Service Clients demonstrating, marketing...


  • Midrand, South Africa Bosch Car Service Kyalami Full time

    Workshop Service Advisor Must meet the following requirements: - computer literate - exemplary customer service skills - must be able to manage conflict situations amicably - must be able to manage stress - written and verbal communication has to be beyond compare - driver's license would be a plus - traceable experience in the field, with references, is a...


  • Midrand, South Africa Etuners SA Full time

    Automotive Service Advisor position available in the Midrand/Fourways area Duties - Filling - Preparing quotations - Invoicing - Debt collections - Warranty claims - Ordering of parts - Monitor and maintain office supplies - Update and maintain databases such as mailing lists, contact lists and client information - Perform adhoc requests as and when...


  • Midrand, South Africa CARtime SA Full time

    Our workshop in Midrand Gauteng is looking for a Workshop Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...

  • Service Advisor

    4 months ago


    Midrand, South Africa Capital Auto World Full time

    **Full job description** A Franchise giant in the Automotive Industry is looking for a qualified and professional Service Advisor to join the team. **Duties include but are not limited to**: - Share Dekra paperwork for vehicles with Dekra / Services - Make sure drivers are on route. - Assist calling for quotes / Washbay - Start going through recon per...

  • Service Advisor

    7 months ago


    Midrand, South Africa Capital Auto World Full time

    **Full job description** A Franchise giant in the Automotive Industry is looking for a qualified and professional Service Advisor to join the team. **Duties include but are not limited to**: - Share Dekra paperwork for vehicles with Dekra / Services - Make sure drivers are on route. - Assist calling for quotes / Washbay - Start going through recon per...


  • Midrand, South Africa Jobted ZA C2 Full time

    Responsibilities: - Be highly conversant and professional in all technical and conceptual aspects of all products. - Analyse customer needs, recommend suitable products, provide advice, and effectively answer questions / address customer concerns. - Discuss products and explain technical concepts and product uses effectively. - Write customer reports and...


  • Midrand, South Africa Top Vitae Full time

    Responsibilities:Be highly conversant and professional in all technical and conceptual aspects of all products. Analyse customer needs, recommend suitable products, provide advice, and effectively answer questions / address customer concerns. Discuss products and explain technical concepts and product uses effectively.Write customer reports and proposals...


  • Midrand, South Africa Top Vitae Full time

    Responsibilities: Be highly conversant and professional in all technical and conceptual aspects of all products. Analyse customer needs, recommend suitable products, provide advice, and effectively answer questions / address customer concerns. Discuss products and explain technical concepts and product uses effectively. Write customer reports and...


  • Midrand, South Africa Unique Personnel Full time

    **Job Number** - 69338 **Job Type** - Permanent **Job Title** - OEM Parts Area Manager **Computer Skills** - MS Office Suite **Industry** - Automotive **City** - Midrand **Province** - Gauteng - Our client is looking for an OEM Parts Area Manager who will provide parts operational support to the Domestic Dealer Network in order to optimize service...

  • Junior Retail Advisor

    7 months ago


    Midrand, South Africa Burnt Studios Full time

    **JUNIOR RETAIL ADVISOR - MALL OF AFRICA (BURNT)** **About us** Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that’s both functional and fashionable and aimed exclusively at those who live and love an active...

  • Senior Legal Advisor

    7 months ago


    Midrand, South Africa DBSA Full time

    The role of the Senior Legal Advisor is to provide leadership in the delivery of reliable, accurate, timely and well-informed advice to the DBSA on corporate legal issues including labour matters and the potential legal implications of various corporate strategies and business initiatives and projects. To provide guidance and leadership to junior legal...


  • Midrand, South Africa MPRTC Full time

    **Requirements**: - _ Degree or diploma (BCom / BSc)_ - _ Minimum of 4 years' experience within a Technical Sales environment_ - _ Prepared to travel Locally and internationally (SA, Namibia and Mozambique) > 4 000 km's and spend 4 nights away each month_


  • Midrand, South Africa MPRTC Full time

    **Requirements**: - _ Degree or diploma (BCom / BSc)_ - _ Minimum of 4 years' experience within a Technical Sales environment_ - _ Prepared to travel Locally and internationally (SA, Namibia, Malawi and Mozambique) > 4 000 km's and spend 4 nights away each month_

  • Ndo Technical Lead

    1 month ago


    Midrand, South Africa Ericsson Full time

    **Join our Team**: **About this opportunity** Ericsson is seeking a highly experienced Principal/Senior Solution Architect with expertise in Radio Access Network (RAN) Swap Projects to join our Network Design & Optimization (NDO) team. In this pivotal role, you will analyze, design, and deliver end-to-end technical solutions that align with customer...


  • Midrand, South Africa CareerfinderZA Full time

    **Key Performance Area**: - Purchasing of commodities, services and address technical queries - Control, develop and monitor suppliers - Ensure continuity of supply for area of responsibility - Ensure Commercial & Legal Compliance - Take into account price, quality and delivery - Address technical queries during procurement and quotation process - Ensure...


  • Midrand, South Africa Siemens Healthineers Full time

    **Job Title / Role: Technical Sales Support professional** **Organization: Lead Country South Africa** **Location: Midrand, South Africa** **Reporting Manager: Tevashini Govender The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value...