Technical Parts Advisor
12 hours ago
**To supply** Spare Parts and Accessories to retail and internal customers in a prompt and accurate
manner.
**1. **Position Description**
**Key performance areas (to translate into a measure of success)**
- Parts Sales
- Service/Workshop Department Support
- Customer Service
- High level of communication with customers and suppliers
**Main Outputs and Responsibilities for This Position**
**The Job is responsible for the following**:
**AREA/TYPE**
**Responsibilities**
Parts/Service/Workshop Department Support
- Interface with Service Technicians, Service Manager and ensure their Parts and Accessories needs are being met.
- Take service department orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Parts identification for customers.
- Recommend related Parts and Accessories, which may be required for a job. Supply cost of parts information on repair orders.
- Update parts price file.
- Update service cost schedule.
- Update recommended spare parts lists.
- Download updated manuals and distribute to technical staff as required.
- Notify service personnel when special parts or back-ordered parts are received. Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
Customer Service
- Provide excellent customer service to all customers.
- Assist General Manager with budget for sales targets in Parts and Accessories.
- Develop and share knowledge of all Parts and Accessories.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Assist customers with determination of Parts and Accessories requirements and research parts in manuals.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Parts Sales
- Process all sales orders for invoicing
- Ensure customer orders are picked & dispatched timeously
- Provide parts availability & lead times
- Meet monthly sales targets
- Customer retention - compare competitor pricing
- Inbound/Outbound parts shipment tracking
- Create new part numbers & load pricing onto system
- Develop & implement marketing programs & objectives to increase sales
Parts Procurement
- Procure parts from all OEM’s (JLG, Magni & Maeda)
- Procure parts & accessories from external/local suppliers
- Maintain inventory control on fast moving items
Warranty Management
- Process warranty claims after ensuring machine warranty dates are valid
- Process service bulletin claims
- Ensure parts were ordered from relevant OEM
- Rental industry
- Knowledge of work of height machinery and equipment
- Microsoft Office
- Parts management
- Administration and procedures
- Microsoft Office
- ????????????
**Skills**
- Interpersonal skills
- Administration skills
- Problem Solving skills
- Organizing and Planning skills
- Numerical skills
- Verbal skills
- Analytical skills
**Behavioral Competencies**
- Conscientiousness
- Striving for harmony
- Cooperation
- Flexibility
- Self-efficacy
- Perseverance
**Job Types**: Full-time, Permanent
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