Super Agent Customer Support

4 weeks ago

Cape Town, South Africa Passive House Full time

**Multi Skilled Support Agent.**

Are you passionate about driving customer success? Are you interested in learning about new technologies, problem solving and working with an exceptional team?

**Amalgamated Passive House **is a growing BPO call centre based in Milnerton. We are seeking experienced staff for this role. We are in the telecommunications industry so knowledge in the cellular field is essential.

**Why Join Us**:
Our promise to our workforce is a great working environment to learn and be mentored. Development is something we pride ourselves here at Amalgamated Passive House and we are looking for ambitious individuals to join our ever-growing team. This is a great time to get involved with our culture, and to help us reach our goals along with your own.

**About The Role**:
Amalgamated Passive House is looking for a professional with strong business acumen. This position will require you will be required to provide excellent customer service with our clients. This role will require you to do two services Customer Service and Collections. You will be required to assist between the two functions when required and will be monitored closely on performance.

The purpose of the Customer Service role will be to answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support, ensuring customers' requests are actioned with a sense of urgency, care, and understanding. The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
- Number of calls made
- productive hours,
- number of accounts worked,
- number of Right Party Contact (RPC’s) and to ensure these PTPs are converted.
- Average PTP value.

**Requirements**:

- Grade 12 / Matric - (essential)
- A minimum of 6 months working experience in Collections
- A minimum of 1 year experience for Customer Service.
- Strong communication skills
- Computer literate
- Courier background is advantageous
- Understanding / working knowledge of a collections system is advantageous

**Working hours**:
Monday - Friday 08:00 to 16:30 (May include shift work till 6pm)

No public holidays

Training will be provided.

Preferably not too far from our business.

This is not a remote position.

**Salary**: From R5,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/08/10

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