Customer Support Agent

5 months ago

Cape Town, South Africa LulaBet Full time

Company Description

We are a top-tier I-gaming and Sportsbook operator based in Cape Town.

Our aim is to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive in a fast-paced environment and would like to be part of a motivated team.

**Job Description**:
As a Customer Support Agent, your primary responsibility is to provide exceptional service and assistance to customers who have investigations, issues, or concerns regarding the company's products or services.
You will work closely with your team and other departments to always ensure the best standard of service

Here is what you will be doing **(the important stuff)**
- Provide accurate and relevant information about the company's products and services; guided by our policies and procedures.
- Assist customers in troubleshooting technical problems or difficulties they may encounter and guide them through the resolution process.
- Document and maintain detailed records of customer interactions, queries, comments, and actions taken in the customer support system.
- Identify and escalate complex or unresolved customer issues to appropriate teams or higher-level support for further investigation and resolution.
- Follow established procedures for handling customer queries, complaints, and escalations, ensuring compliance with company guidelines and protocols.
- Collaborate with cross-functional teams, such as technical support, sales, and product development, to resolve customer issues and provide comprehensive solutions.
- Keep up to date with product knowledge, updates, and industry trends to provide accurate and up-to-date information to customers.
- Advocate for the customer by providing feedback, insights, and suggestions to improve products, processes, or customer experience.
- Ensure customer satisfaction and retention by building positive relationships, addressing concerns empathetically, and proactively addressing potential issues.
- Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs) related to response time, resolution time, customer satisfaction ratings, and other metrics.
- Continuously improve personal knowledge and skills through training, self-learning, and staying updated on industry best practices.

**Qualifications**:
**The essentials**:

- Matric / Grade 12 (essential)
- ** Previous knowledge of online betting is preferable.**:

- Proven experience in a customer support role or similar customer-facing position.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Strong problem-solving and decision-making abilities to address customer issues promptly and effectively.
- Empathy, patience, and a customer-centric mindset to provide exceptional service and assistance.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Computer literacy is a must (Microsoft proficient)
- Strong attention to detail and accuracy in documenting customer interactions and information.
- Adaptability and flexibility to work in shifts, including evenings, weekends, and holidays, based on the company's support hours.
- Strong teamwork and collaboration skills to work effectively with cross-functional teams.
- Positive attitude, resilience, and a willingness to learn and grow in a dynamic customer support environment.
- ** Must be able to work shifts and weekends**:

- ** Some desirables**:

- **Knowledge and interest in various sporting disciplines**:

- Platform experience (Zendesk)

Additional Information

The customer support culture is one of respect, appreciation, collaboration and responsiveness.

We strive to treat all customers with the utmost respect and provide them with helpful knowledge and advice.

We also value collaboration and always seek input from both customers and colleagues to ensure the best possible service.

Finally, we are committed to providing timely responses to customer inquiries, ensuring that customers receive prompt and appropriate answers to their questions and concerns.

This is our way - the **LULA **WAY

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

  • French Customer Support Agent

    6 months ago

    Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced **English-speaking Customer Support Agent, **who is dedicated and customer-focused individuals to join our team. **DESCRIPTION OF THE...

  • Spanish Customer Support Agent

    5 months ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...

  • Dutch Customer Support Agent

    1 month ago

    Cape Town, South Africa Believe Resourcing Full time

    Dutch-Speaking Customer Service Agent Woodstock, Cape Town R27,500 per month + R500 group life cover Monday to Friday, 8 AM to 5 PM Perks and Benefits: - Competitive salary with life cover - Work in a dynamic, inclusive environment - Monday to Friday schedule – no weekends! - Career development and growth opportunities The Role: A leading company...

  • Customer Support Agent

    1 month ago

    Cape Town, South Africa Capital Recruit Full time

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

    **Who we are** Yuppiechef is South Africa's premier kitchen and homeware store. We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful. Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa LulaBet Full time

    **Company Description** We are a top-tier I-gaming and Sportsbook operator based in Cape Town. Our aim is to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...

  • Dutch Speaking Customer Service Support Agent

    5 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Customer Support Agent

    3 weeks ago

    Cape Town, South Africa The Moorings Full time

    **If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a Pre Departure Support Agent to join our yachting division in Cape Town.** At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa Clickatell Full time

    We Are Innovators & Category Creators Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are...

  • Customer Support Agent

    6 months ago

    Cape Town, South Africa Sedna Full time

    **About the role**: We are looking for a Customer Support Agent to join Sedna to help deliver on our promise of world class customer support for our customers. We are building our Customer Support team in Cape Town and are looking for experienced and technical Support Agents to join us and grow with the business. We have two shifts available:9am-6pm SA and...

  • Dutch Speaking Customer Service Support Agent

    1 month ago

    Cape Town, South Africa https:www.pcrecruiter.netsitemap.xml Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their team based in Century City, Cape Town. The role as Customer Service Support Agent: - Maintaining a positive, empathetic and professional attitude toward customers - Responding promptly to customer inquiries - Communicating with customers through...

  • Portuguese Speaking Customer Support Agent

    4 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard Personnel Group Full time

    Job Title: Client ServicesWe are seeking a skilled Portuguese speaking customer support agent to join our team at Bridgena Barnard Personnel Group.Key Responsibilities:Provide exceptional customer service to Portuguese speaking clients in Angola and Mozambique.Support clients with inquiries, concerns, and issues related to our services.Utilize computer...

  • customer agent

    4 months ago

    Cape Town, South Africa abc Full time

    Looking for customer service agents that can start asap2 years of previous customer service experience for a UK campaign is requiredsalary: 6500 rand plus commissionworking hours:Mon - Thursday : 10 am to 8 pmFriday : 10 am to 6 pm

  • Customer Care Chat Agent

    2 months ago

    Cape Town, South Africa Turfsport Full time

    **Who we are**: A leading provider of omni-channel wagering software for casino, sports, horse racing, numbers and more. **TURFSPORT** provides fully managed end-to-end solutions for online, mobile and retail operators. In order to provide even more innovation and react faster to the growing demands of the iGaming industry **TURFSPORT** has entered into a...

  • Sales Agent Support Officer

    3 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job OverviewThis role is part of the Mukuru team that provides support to their field agents. The successful candidate will be responsible for ensuring that the service provided to these agents meets the expected standards.Key ResponsibilitiesAssisting Field Agents: Respond to queries and provide assistance to field agents via various communication...

  • Customer Service Agent

    2 months ago

    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Customer Service Agent- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**: Are you a customer-focused Sales Administrator with...

  • Customer service agent

    2 weeks ago

    Cape Town, South Africa The Unlimited Force Full time

    We create unforgettable experiences fo our clients, whether through live events, product marketing or brand activation. We're looking for passionate, vibrant individual to join our team as a customer service agent. If you have a flair in driving conversations and good in engaging with people, this is the perfect opportunity for you!Why join us?- Fun, dynamic...