Service Liaison
2 weeks ago
**Job Description**:
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.
**PURPOSE**
The main purpose of this role is to provide first line support to Clients by effectively processing all Client input documents, requests for information / queries and perform first-line problem resolution, in order to ensure BankservAfrica’s products and services proactively meet Client and industry expectations.
**You will engage with the following stakeholders**:
- Internal and External Customers
- Internal Departments
- Regulatory bodies
**Your key responsibilities include**:
- Proactive management of requests, queries and incidents - track and drive until completed
- Define, analyse and appropriately escalate problems to ensure issues are resolved to client satisfaction
- Provide CRM Support
- Monthly billing - reporting and monitoring
**QUALIFICATIONS / KNOWLEDGE**
- Business Qualification degree / diploma would be an advantage
- Required Microsoft office suites
- Business writing knowledge
**EXPERIENCE**
- Minimum 3 years’ experience in the payment and financial industry
- BankservAfrica products (EFT, AC, EDO, Card, AVS, ICMS, MNS, etc) and processes
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