Installations Platform Coordinator

2 weeks ago

Fourways, South Africa Leroy Merlin Full time

**Main responsibilities**:

- Manage administrative functions of the installation team - Capture Invoices, manage payments, reconciliation of accounts for service providers.
- Vet and approve contractors as per the approved LMSA vetting process.
- Collaborate with customer experience manager to ensure painless customer experience on installations and manage non-compliant service providers.
- Work with the Market teams to develop standard fees in line with strategic market objectives.
- Create BASA codes for standard fees and ensure that the standard fee is available online & instore.
- Work with the EMerch team to manage descriptions for Search Engine Optimisation.
- Create and manage a Dashboard for Installations to view performance against monthly targets.
- Work collaboratively with the digital team on systems and processes to enhance the customer, store and collaborator journey on installations.
- Act as support to the Installations Team where needed.
- Work with Communications to effectively promote installation services.
- Work with the Marketplace Services team to coordinate installation offerings to ensure customer needs are met.

**Profile**:

- Matric certificate
- Project management qualification and experience will be an added advantage
- Experience in LM systems like BASA, Dameo etc.
- Efficient and effective communication and customer service skills
- Outstanding project management skills
- Excellent organisational and time management skills as well as attention to detail
- Able to work well with a broad team with multiple stakeholders
- Work well under pressure
- Efficient and able to prioritise
- Resilient - easily adapts to change, stress tolerant and able to collaborate cross functionally
- Confident decision maker and able to problem solve
- Works independently and is self-driven
- Excellent interpersonal relations
- A team builder and team player
- Self-confident, hardworking and lives by example
- Responsible
- Analytical
- Assertive and challenges the status quo
- Must have a Driver's Licence and preferably own car
- LIVES THE LEROY MERLIN VALUES

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