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Product Administrator Mr Price Money
2 weeks ago
Do you enjoy working in a fast-paced environment that’s driven by technology and has a strong focus on customer experience?
**purpose**
Mr Price Money is looking for a self -motivated and self-driven Product Administrator to join their dynamic team.
The Product Administrator will be responsible for providing first line support to all stores and regional management teams for any product related queries. Enablement of process simplification by ensuring that all store related queries are dealt with timeously and provide issue resolution by liaising with the different internal and external partners and provide feedback to stores.
**key responsibilities**
Regional Operations Support
Liaise with stores on OBF (out of box failure) and Repair support.
Interact with suppliers to identify faults and device replacement process.
Provide feedback to stores and management team on call to action for all OBF and repairs queries.
Spot-check stores on key KPI's and provide feedback to stores.
Ensure IBT related queries are resolved timeously.
Product Support
Filter stock requests to planning team and feedback to stores and management team.
Feedback to stores on discontinued products and refining of future stock orders.
Liaise with Operations team with product training manual on new products.
Stakeholder Interaction
Liaise with suppliers to confirm status of OBF and Repairs.
Liaise with stock controller with confirmation of supplier credits.
Conduct Store visits if necessary to identify admin related queries and resolve.
**requirements**
Matric
Minimum of 2 - 3 years administrative experience.
Knowledge and experience in the Telecommunications/and or Retail environment will be advantageous
Well-organised and able to cope with a large volume of workload.
Ability to prioritize and plan for efficient workflow.
Excellent communication skills in English (Written & verbal)
Computer literate (MS Word, MS Excel, MS Outlook)
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