Telesales Agent

6 months ago

Durban, South Africa Mr Price Group Full time

Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?

Mrp money is looking for a self -motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.

The Credit Telesales Agent will be responsible for selling credit sales products to customers over the telephone. T

The key focus of this role will include explaining credit sale products to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to credit sale products on offer, and meeting daily and monthly sales targets.

Qualifications: Grade 12 12 months experience in sales environment within a call centre environment Knowledge of (credit) new account products Excellent communication skills in English (Written & verbal) Computer literate (MS Word, MS Excel, MS Outlook) Persuasive Selling to Customer Needs Closing Skills
-Telephone Skills

Responsibilities: your roleEfficiently contacts prospective customers to present information and explain available credit sales products Deliver prepared sales talks, reading from a script that describes credit sales products, in order to persuade potential customers to purchase a product Explain products and prices, and answer questions from customers Ensure FICA standards are adhered to when dealing with customer calls and correspondence Update customer’s details and communications on Consolidated Debtor System Ensure quality of calls is in line with Service Level Agreements Manage the operation of the organisation's total quality management (TQM) program Liaise with managers and associates throughout the division to ensure that the quality management system is functioning properly Use relevant quality tools to ensure managers and other staff understand how to improve customer satisfaction Set up and maintenance of QA controls and documentation procedures.what's in it for you?Uncapped incentive when your targets are achieved Learning and Development, and Career Growth opportunities within the Mr Price Group Medical aid and retirement fund benefits All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and at Miladys.
-Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security

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