Collections Department Manager

The Collections Department Manager (CDM) will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The CDM will be responsible to maintain appropriate agreed delinquency...

The Inbound Collections and Debt Review Department Manager will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The Department Manager will be responsible to...

The Head: Collections is responsible to lead and provide direction in the implementation and execution of sound collection strategies and business processes. The Incumbent of this role takes the lead in managing all aspects of Tenacity Collection Operations to meet established objectives for growth and profitability. **Responsibilities** - **Implement...

The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve customer...

JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound SLA and work queues** -...

**Daily activities**: - Device rental& Payment Management: - Oversee the full lifecycle of device rental contracts, from initiation to termination, ensuring accuracy and compliance with contractual terms. - Manage the collections process, ensuring timely payments from customers and addressing any issues related to late or missing payments. - Operational...

**Daily activities**: - Device rental& Payment Management: - Oversee the full lifecycle of device rental contracts, from initiation to termination, ensuring accuracy and compliance with contractual terms. - Manage the collections process, ensuring timely payments from customers and addressing any issues related to late or missing payments. - Operational...

**Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Outbound Calls** - Dealing with...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

**Main Purpose of the Job**: The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do active outbound collections on overdue accounts. **Job Output**: -...

To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Dialy Operations**: - Provide visible and clear leadership to...

The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do active outbound collections on overdue accounts. **Job Output** - Responsible for customer...

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

**JOB PURPOSE** JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Main Activities: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related...