Customer Service Agent
2 weeks ago
Our client who is a very well-known international airline company is looking for a customer centric individual who can work in a fast-paced environment to join their Customer Service Team. The primary role of the Customer Service Consultant is the management, reporting and resolution of all non-routing customers, as well as cancellations reporting. The secondary role is to assist with reporting and systems training requirements.
**Minimum Experience Required**:
- Matric or Equivalent qualification
- Minimum of 6 months call centre/customer service experience
- Excellent communication skills (written and verbal)
- Attention to detail
- Ability to handle pressure
- Problem solving skills
- Experience using Microsoft Office (Excel, Word).
*
**Job Duties**:
- This includes answering customer inquiries.
- Resolving customer complaints
- Providing technical support
- Must also be able to handle difficult customer situations in a professional and courteous manner.
If you are interested in applying, please send your CV for review and possible interview.
**Salary**: From R5,000.00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service (required)
- Call Centre (required)
Application Deadline: 2023/03/18
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