Import Customer Service Agent
2 weeks ago
**Overview**
**Import Customer Service Agent**
**OVERVIEWJob Title**Import Customer Service Assistant**Job Family**(Customer Service)**Reporting Line**Commercial Manager**Supervises**None**Location**KZN - Durban**Purpose** Provide high quality customer service support, delivering service in line with performance standards and operating procedures.
**Areas of responsibility**
**Import Documentation**
Execute Import customer service documentation activities. These include the preparation of Import cargo manifest / distribution of Arrival Notifications / processing Transhipment Orders, etc, in accordance with procedures, quality standards and timelines.
**Customer Service Communication**
Effectively communicate with the respective internal / external business interfaces, such as the Line Management / System Developers /Global Offices and Customers, to ensure that all import processes are working efficiently. This includes the distribution of customer sailing schedules and providing import quotations.
**Compilation of Import Statistics**
Monitor and record import volumes, transhipment movements and vessel port calls.
**Vendor Account Reconciliation**
Verification and reconciliation of Vendor billing (Port Operational Accounts), creating vessel expense summaries per port call, conducting checks and approval of invoices for the services rendered.
**QUALIFICATIONS / EXPERIENCE Education** **Level**Matric with mathematics or equivalent.
**Experiences**
1-3 years professional working experience in the shipping industry, ideally with Pure Car & Truck Carrier exposure (PCTC). **Computer Skills**MS Office (Excel, Word, Power Point & Outlook).
**Other Skills**
Excellent English language and communication skills - both written & verbal.
Analytical, Problem-Solving Skills, Ability to work under pressure.
Quality Focus, Strong team player, Attention to detail, Time Management.
**Salary**: R15,000.00 - R30,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have Matric Math or equalvatent?
- Do you have professional experience in the shipping industry, ideally pure Car or Truck Carrier (PCTC)?
**Education**:
- High School (matric) (preferred)
**Experience**:
- 1-3 Yrs Customer service (shipping): 1 year (preferred)
-
Import Coordinator
2 hours ago
Durban, South Africa Engen Full time**Purpose of the Job**: - Manages the strategic sourcing, imports and exports of lubricants raw materials, finished product, and packaged Chemicals, to meet desired business objectives **Who you are**: - You are a resilient hard working individual who thrives under pressure - You are passionate about customer service and have excellent communication...
-
Customer Service Agent
7 days ago
Durban, South Africa Careerbox CCI Full timeWe are looking for 30 International Customer Service Agents for a leading international telecommunications provider. **Minimum and non-negotiable requirements**: - Great communication skills - Matric Essential - 6 Months Exp in Sales or customer service or call Centre experience. - Computer Literate - Previous call centre experience advantageous **Job...
-
Customer Service Agent
2 weeks ago
Durban North, South Africa Urban lifestyle Full timeCustomer service agent The offer: - R4500 Basic Salary The Requirements: - 1 years experience. - Matric - Well spoken and friendly - Clear Criminal record **Salary**: From R4,500.00 per month Ability to commute/relocate: - Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Experience**: - Sales: 1...
-
Customer Service Agent
22 hours ago
Durban, South Africa FlySafair Full timeKwaZulu Natal, Durban - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our ** **will report to the **Airport Manager** RESPONSIBILITIES: - Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as...
-
Customer Service Agent
6 days ago
Durban, South Africa Careerbox Africa Full time**Requirements**: - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution - The ability to work well in a team - problem solving skills - The most important rule in providing excellent customer service is to be friendly - Know your product or...
-
Inbound Customer Service Agent
2 days ago
Durban, South Africa OUTWORX CONTACT CENTRE Full timeSALES AND CUSTOMER SERVICE AGENTS needed for an amazing experience with a Sale and Customer service Campaign. Basic R5000 plus 2000 Allowance. requirements :matric 1 year experience in Sales and Customer service ( Call center ) fluent in English Can work USA Hours ( Night shift ) if you meet the requirements please come through for an interview at...
-
Import Controller
7 days ago
Durban, South Africa EURO DIY Full time**Duties & Responsibilities** - Creditors Controller with Accounting Experience. - Mandatory experience in importing, custom tariffs, duties and liaising with foreign suppliers. - Monitoring and coordinating foreign shipments including liaising with foreign suppliers and agents. - GRV/GRN for foreign and local suppliers. - Calculation of tariffs, duties,...
-
Inbound Customer Service Agent!!!!!
6 days ago
Durban, South Africa CareerBox Full timeOur Well-Established Call Centre is looking for Call Centre Agents. Must be Bubbly and Vibrant, Have peoples Skills, Good Communication skills. **Requirements**: - Matric - 12 Months Call Centre Experience - Customer Service Experience - Good Command of the English Language - Must be Tech Sevy - Computer Literacy Kindly send a voice note to 061 489 7378...
-
Customer Service Consultant
5 days ago
Durban, South Africa CareerBox Full time**Careerbox is currently recruiting for an Australian insurance campaign for a target driven environment delivering Inbound Customer Service Support and Sales through service excellence to customers. To deliver best in class service by understanding the customer’s needs and providing solutions to queries regarding Product information, New Business,...
-
Inbound Customer Service Agent Required!!!!!!!!
2 weeks ago
Durban, South Africa CareerBox Full timeOur Well-Established Call Centre is looking for Call Centre Agents. Must be Bubbly and Vibrant, Have peoples Skills, Good Communication skills. **Requirements**: - Matric - 12 Months Call Centre Experience - Customer Service Experience - Good Command of the English Language - Must be Tech Sevy - Computer Literacy Pay: R5,000.00 per month Ability to...
-
Customer Service
7 days ago
Durban, South Africa Careerbox CCI Full timeHi everyone we currently recruiting for experienced Customer service agents. Speaks well. **Requirements**: - Customer service experience (face to face or contact center) - Excellent communication skills. You are welcomed to Career Box 11 Park Lane Umhlanga. - Bring you Cv, original I'd, matric and bank statement and a pen. **Salary**: From R150.00 per...
-
Imports Controller
2 hours ago
Durban, South Africa Swiss Build Full timeMatric - Minimum 3 years’ experience as an Imports Controller - Must be computer literate - Excel - Experience in a wholesale/retail environment is advantageous - Analytical (problem solving) skills - Excellent communication skills (written & verbal) - Must be able to communicate with shipping agents & transporters - Must have good interpersonal and people...
-
Import Controller
22 hours ago
Durban, South Africa African Recruitment Full time**Objectives of the Position** To control and facilitate Ocean Freight Imports. **Principle **Accountabilities** **1. **Day to day Operations** - Control and manage import process from receipt of pre-alert documents/shipment notification to final delivery to the customer - Request for arrival notification from the shipping line/co-loader - Register file...
-
Imports Client Controller
2 weeks ago
Durban, South Africa Bidvest International Logistics Full time**Job Purpose**: Understand clients requirements and facilitate their requirements in ensuring OTIFNE (On time, in full no errors) for each of their Import shipments. Building a trusting relationship and adding value to our clients consistently. Understanding shipping from cargo collection at origin up until final delivery to client, including local customs...
-
Imports Operations Controller
2 hours ago
Durban, South Africa RJPersonnel Full time3years - Administrative management of import contracts - Coordination between supplier contracts and clearance agents - Monitoring of shipments - Cost management of imports - Audit of invoices - Data and documentation management - Export of FEC payments - Handles Reserve Bank documentation and processes **Qualifications and Experience**: - Matric -...
-
Import / Shipment Administrator
2 days ago
Durban, South Africa EURO DIY Full timeA growing hardware & distribution company is seeking a Import Administrator **Requirements**: Matric Advanced Excel Skills Pastel Partner Degree Related - Advantageous **Key Performance Areas** Sea Freight Bookings Arranging Payments to suppliers & Sea freight agents Correspondence with shipping agents & transporters Daily Tracking of Containers &...
-
Multimodal Mid-level Import
3 days ago
Durban, South Africa TrudyQ Consulting Full timeTake your experience and skills gained within Import & Export control processes to the next level at this Logistics Service Provider that differentiates themselves from their competitors through their unique Customer Services Driven Strategies. **Minimum Requirements**: - Matric/Senior Secondary Qualification (NQF4) - Minimum of 3 Years experience within...
-
Durban, South Africa TrudyQ Consulting Full time**Minimum Requirements**: - Matric/Senior Secondary Qualification (NQF4) - Minimum of 3 Years experience within an Import & Export Controller position - Experienced in all Imports and Exports (Air/Ocean/Road) processes from Collection to Invoicing management of complete Client File will be advantageous - Minimum of 3 Years experience in a Freight Forwarding...
-
Customer Service Advisor
2 hours ago
Durban, South Africa Bespoke International Group Full timeAre you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for...
-
Customer Service Advisor
7 days ago
Durban, South Africa CareerBox Africa Full timeCareer Box Africa is HIRING! INTERNATIONAL CALL CENTRE AGENTS - CUSTOMER SERVICE **Requirements**: - Customer Service experience(face to face or contact center experience) - Must have matric/Gr11 - Must be very well spoken in English If you are interested... **Job Types**: Full-time, Permanent Pay: From R5,000.00 per month Ability to...