Field Account Manager

1 week ago

Johannesburg, South Africa Risk Solutions Full time

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

As a Field Account Manager, your job is to build and maintain relationships with customers. Your goal is to ensure their satisfaction and progress with our product/service. To achieve this, you will liaise with customers and our teams, resolving issues and addressing feedback.

**Responsibilities**:

- Gathering and sharing customer feedback with the product and development teams to drive product improvements
- Building lasting relationships with clients through consistent communication and check-ins.
- Providing excellent customer support and addressing any issues that arise
- Developing and implementing customer success plans tailored to each client's unique needs
- Tracking and analyzing customer usage data to identify areas for improvement
- Collaborating with cross-functional teams to ensure the best possible outcomes for clients
- Conducting regular training sessions to educate clients on new product features and updates
- Proactively identifying opportunities to upsell or cross-sell additional products or services

**Requirements**:

- Be willing to travel occasionally for client meetings or conferences.
- Have excellent communication and interpersonal skills
- Be able to multitask and prioritize effectively in a rapidly moving environment.
- Have a dedicated customer service orientation and a fervor for assisting others.
- Be able to think strategically and identify opportunities for growth and improvement
- Have experience with customer relationship management software and tools
- Be able to work independently and as part of a team
- Be skilled at interacting positively with customers, especially in the SaaS or tech industry.

Learn more about the LexisNexis Risk team and how we work

here

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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