Account Manager

6 months ago

Johannesburg, South Africa Upstream Full time

**Who we are**

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world, we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers, and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently, we work with the biggest names in Telco, Insurance, Education, FMCGs, and Retail in over 45 countries in Latin America, Africa, the Middle East, and South-East Asia.

**The role**:
The **Account Manager** is one of the main points of contact between the client and Upstream’s internal resources, playing a key role in the materialization of the Account Plan and achievement of the account targets (commercial, financial, product).

**The role is based in Johannesburg, South Africa.**

**Main Responsibilities**:

- Ownership of the client relationship: On the ground key point of contact between the client and the rest of Upstream; ownership of important operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
- Commercial ownership of the account: Significant contribution in implementing the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing, and payments
- Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts, and use of recruitment channels; accountable for client deliverables and all local market inputs
- Working closely with internal teams to ensure the project plan is delivered on time
- Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
- Identifying opportunities and upselling (services, new products, marketing inventory)
- Identifying local partners and product opportunities
- Constantly monitoring the local competition landscape and detecting potential risks

**Requirements**:
**Skills & Experience**:

- Excellent client-facing and negotiation skills
- Strong quantitative, analytical, and problem-solving skills
- Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
- Excellent written and spoken communication skills
- Excellent command of English language
- Very good educational background, preferably in a numerate discipline
- Attention to detail
- Results driven
- Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, digital services)
- International perspective and cultural awareness
- Experience in VAS
- Experience with mobile operators will be considered as a plus

Other Key Considerations:

- 2-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
- Experience with budget management and cost control
- Business development or account management experience
- Solid understanding of the Mobile, Web, and online advertising industry
- Marketing thinking and creative capability
- Traveling up to 20 % of the time

**Benefits**

Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal-opportunity employer.
The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees.
Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs

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