Outbound Sales Agent

3 days ago

Johannesburg, South Africa Rentoza Full time

Welcome to Rentoza We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

**The Role**:We are looking for an Outbound Sales Agent to join our dynamic team and help deliver a world class digital customer experience within the Outbound Sales team for our rapidly growing subscriber base. This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high growth technology company, across multiple verticals.

**Key Role & Responsibilities**:

- Initiate communication with prospective customers through various channels introducing Rentoza's services with the aim of growing the customer base.
- Respond to inbound inquiries, providing comprehensive information on subscription features, and benefits.
- Address customer needs, queries, and concerns courteously and promptly, using Zendesk or a similar platform.
- Guide customers through the subscription process, offering assistance and guidance as needed.
- Build strong customer relationships by delivering personalized service and post-sale support.
- Collaborate closely with the cross functional departments to ensure a seamless customer experience.
- Accurately document customer interactions, inquiries, and resolutions on Zendesk.
- Meet or exceed sales targets and KPIs set by the line manager while delivering exceptional customer service through the platform.
- Manage customer verifications and subscriptions using Shopify, Veriff and Yoddle.
- Drive customers to complete their verification process timeously, this can often be a challenging task
- Ticket resolution efficiently and effectively.

**Minimum Requirements**:

- Bachelor’s Degree in Business Administration, Marketing or a related field. (A Bachelor's Degree is advantageous.)
- Proven experience in telesales or a similar sales role with a strong emphasis on customer service.
- Proficiency in using Zendesk or a similar customer service platform is desirable.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to empathise with customers, address concerns and provide effective solutions.
- Familiarity with CRM software and sales tools.
- Strong multitasking abilities to balance sales initiatives and customer service duties.
- A self-motivated and results-oriented mindset.

**Benefits**:
**Why Rentoza?**
- Join a growing and innovative team at the forefront of the subscription economy
- Collaborative and flexible work environment
- Opportunity for career growth and development
- Competitive salary and benefits package
- Free lunch vouchers
- Monthly social events
- Medical aid
- Paid annual leave
- Staff discounts on subscriptions
- Employee Health and Wellness Assistance
- Learning and Development
- Mentorship programs
- Community initiatives

**Offices**:

- Johannesburg
- Cape Town
- Durban

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting
- **By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.**_

Pay: R10 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Sales: 1 year (required)

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