Outbound Agent

2 weeks ago


Johannesburg, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online grocery platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point.

We serve families, NGO’s, Schools, ECDs, and township food businesses such as Spazas and fast food restaurants.

**For the customer**, using Yebo Fresh means avoiding the hassle, cost and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods.

**For FMCGs,** working with Yebo Fresh means direct access into the mass market and a great partnership for direct deliveries, customer insights, product testing, POS marketing etc.

**Now Hiring: Outbound Agent**

**Key Role Responsibilities and Duties**
- Outbound calling to existing and new customers.
- Meet performance targets
- Maintain contact and build lasting relationships with customers
- Make sales calls and contact both potential and existing customers
- Keep records of all interactions with customers
- Follow-up on existing and potential customers customers

**Skills and requirements needed to fulfill the role**:

- Excellent reading comprehension and writing skills in **Xhosa, Zulu, Sotho,Tswana and English**:

- Proven experience as telesales representative or other sales/ customer service role is considered as an advantage
- Matric (Compulsory)
- Must be able to take initiative and problem solve
- Familiarity with basic computer skills
- Reputable sales track record
- Knowledge of Ecommerce is an advantage
- Excellent communication skills

**Competencies**:

- Cold calling
- Business to business calling
- Business development
- Cross - selling
- Ability to handle conflict

**Personal Responsibilities**
- _We care _- for the customer, for each other and for the communities that we serve.
- _We give 100% _- showing up on time, being present, going the extra mile and doing the best you can.
- We make opportunities: we are entrepreneurs, we see possibilities and realize them, even when challenging.
- We get better every daytogether: we strive for continuous improvement, accept that we may make mistakes and learn, and work as a team to grow as individuals and as a company.

**Contract Type: Permanent**

**Reporting to**: Customer service Team Lead

**Salary**: R8,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)



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