Modern Workspace Senior Technical Specialist
1 week ago
Are you experienced in providing highly specialized technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery, and productive interactions across multiple teams? My client is seeking a Senior Technical Specialist to develop infrastructure and services through project work, design, maintain and manage complete systems, support ICT systems, services and infrastructure and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. This is a role which plays a critical part in ensuring that my clients derives value from its investment in IT infrastructure and reports to a senior manager.
**Minimum requirements include**:
**Required Technical skills and competencies**
- Expert in configuring and administering Microsoft 365 cloud-based services, e.g. Microsoft Teams, Microsoft Exchange, SharePoint Online, OneDrive for Business, and other Microsoft 365 workloads.
- Intermediate Experience with administering Azure Identity platform - Azure AD, Single Sign-on, Conditional Access, etc.
- Intermediate Experience with administering Microsoft Exchange Hybrid environment and implementing or upgrading Exchange versions - including the design thereof.
- Good understanding and experience of Defender for 365 and Microsoft Purview - Security and Compliance.
- Experience with creating and maintaining technical roadmaps.
- Good understanding of the Microsoft Power platform.
- Demonstrated ability to administer and configure Google Workspace.
- Demonstrated ability to manage system resources including performance, capacity, availability, serviceability, and recoverability
- Good understanding of physical and virtual infrastructure hosts in complex heterogeneous environments e.g. Microsoft Hyper-V, VMware.
- Solid knowledge and experience of operating systems and related scripting languages e.g. PowerShell, Microsoft Graph
- Solid knowledge of network infrastructure services e.g., DNS, DHCP, and various networking protocols
**Responsibilities include**:
- Providing highly specialized technical support for business-critical services, systems and/or infrastructure.
- Designing, maintaining, managing, and developing one or more business-critical ICT systems and/or infrastructure service components.
- Responsible for developing and implementing infrastructure, systems, and services through project work.
- Provides technical leadership for one or more systems and/or infrastructure service components.
**Required non-technical skills include**:
- Ability to prioritize and manage work under pressure.
- Excellent written and spoken communication skills.
- A strong customer service ethic.
- Ability to work as part of a team.
- Analysis and problem-solving ability.
**Advantageous Skills**
- Relevant technology certifications
- Microsoft Exchange Online, including 2013, 2016, and 2019 versions.
- SharePoint Online, including Office Online and an on-premise Hybrid Configuration
- Skype for Business and Teams Enterprise Voice.
- Solid understanding of Federation technologies such as ADFS.
- Enterprise Mobility & Security solutions, including Intune, Azure Information Protection, and other Microsoft Defender products.
- Identity and Access Management solutions, (Microfocus) Novell IDM, MIM
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