Senior IT Infrastructure Specialist

6 days ago

Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time
Job Description:

iGrow Wealth Investments is seeking a highly skilled Senior IT Infrastructure Specialist to join their team in Cape Town.

About the Role:

  • This position involves providing technical support and infrastructure management for the company's IT systems, ensuring seamless operation and high availability.
  • The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and the ability to communicate complex technical information effectively.

Key Responsibilities:

Technical Support and Infrastructure
  • Configure and maintain workstations, laptops, and peripheral devices for employees.
  • Provide timely and effective technical support for hardware and software issues.
  • Monitor network performance, internet usage, and Wi-Fi connectivity, resolving any issues that arise.
  • Assist in maintaining and upgrading physical network infrastructure, including cabling.
  • Offer remote IT support for employees working from home.
  • Manage printers, including maintenance, troubleshooting, and supply replenishment.
  • Support automation of CRM tasks and office tools to boost team productivity.
  • Assist with accounting software (Xero, Sage, Caseware) and other business applications.
  • Generate daily reports on call, email, and access control statistics.
Security and Maintenance
  • Regularly monitor workstations for security threats and compliance with company policies.
  • Perform scheduled maintenance and software updates on all workstations and servers.
  • Assist in software installation and configuration for new employees.
  • Ensure IT systems and networks are secure by enforcing best practices.
System Administration
  • Assist with Google Workspace administration and Office 365 license management.
  • Support VoIP and Omnichannel communication systems.
  • Administer VPN and firewall settings for secure access.
  • Contribute to backup and disaster recovery planning and implementation.
User and Supplier Management
  • Support onboarding and offboarding processes, including user account creation and deactivation.
  • Liaise with suppliers and vendors for smooth procurement and maintenance of IT equipment.
  • Assist with domain and DNS management.
  • Manage and maintain camera and access control systems.

Requirements:

  • Diploma or degree in Information Technology or related field.
  • Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications.
  • Proven experience in a similar senior IT role.
  • Strong knowledge of Google Workspace, Office 365, and Windows environments.
  • Experience with VPN, firewall, and network troubleshooting.
  • Familiarity with VoIP, CRM systems, and omnichannel communication platforms.
  • Good understanding of backup and disaster recovery best practices.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong organizational skills and attention to detail.
  • Ability to communicate technical information to non-technical staff effectively.

Estimated Salary Range: R550,000 - R650,000 per annum, depending on qualifications and experience.

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