Product Owner Content and Optimisation

5 days ago


Northern Suburbs, South Africa Gillian Barber Recruitment Full time

Overview

Our Online Commerce team has an exciting new role available and a fantastic opportunity to be part of innovation. This role will aid driving end-to-end operational efficiencies within Online Commerce for a specific product or system with a focus on Customer conversion rate optimization; analytics and insights. Building our new chat commerce channels ensuring a consistent and delightful Customer experience across all digital touchpoints of the Customer journey.

We are looking for someone who has experience as a Product Owner having worked in an agile team and look forward to engaging with you if you meet the requirements.

**Qualifications**:
**Essential**:

- Grade 12, Matric
- A bachelor’s degree in business, IT, engineering, marketing, or a related field.

**Knowledge required**:

- Understanding of African digital market and customers
- Knowledge of legal compliance (Protection of Personal Information Act, Electronic Information Act, etc.)
- Customer Knowledge on the target users / customer
- Customer discovery and research
- Agile development & execution and an understanding methodologies
- Data Knowledge, data gathering and analysis, generating insights and execution

**Skills required**:

- Ability to influence and engage across all levels of the business with regards to customer centric product concepts and best practices.
- Advanced digital product customer development (User Experience e-design, AB Testing etc.)
- Strong analytics and a sound understanding in digital products
- Advanced information technology management
- Technology and design development
- Stakeholder management
- Strong planning and organizing skills
- Effective communication skills
- The ability to be resilient, innovative, solution-orientated and team collaboration skills

**Experience required**:
**Essential**:

- Experience and proven success in translating business strategy and analysis into successful consumer products (2 years)
- Experience as a product owner in an agile team (2 years)
- Proven track record of successfully launching new product features (2 years)

**Preferred**:

- Certified Product Owner, and certified SAFe Product Owner
- General Marketing retail experience
- Customer User experience
- Loyalty experience
- Analytics / Big Data experience
- Commercial experience in digital led business development

**Key Responsibilities**:

- Analyse customer shopping behaviour and gather insights
- Draw logical and appropriate conclusions from the available data
- Map out possible solutions to enhance the Customer’s online journey and increase conversation rate
- Provides strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion
- Share proposals with relevant stakeholders
- Manage the end-to-end operation plan to execute the enhancements and changes
- Actively promote and advocate product features and customer-first product designs
- Drives business requirements and product feature definition for a product to ensure a seamless end-to-end digital customer experience
- Defines, creates and assigns features to specific sprints and releases to meet key business objectives and serving customer expectations
- Effective cross collaboration ensuring the execution of any changes or enhancements to the online channels
- Sets feature prioritisation and ensures appropriate delivery through working directly cross-functional teams
- Effective communication to all relevant stakeholders
- Sharing online insights
- Proposing new concepts
- Mapping out the roadmap and timeline for product enhancements
- Tracking the progress of the changes and enhancements
- Reporting on progress of online conversation rate



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