Programme Change Manager

2 weeks ago

Cape Town, South Africa Rank Interactive Full time

Company Description

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

**Cape Town**

Digital delivery is what our Gibraltar and Cape Town offices are all about. It’s where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful office is set right on top of the City of Cape Town and is a stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market.

**Job Description**:
**12 month Fixed Term Contract - Maternity Cover**

As the Programme Change Manager, you will manage projects, programme business transition and make sure the initiatives are successfully launched on an ongoing basis. With rapid iteration of product, process, and toolset, ensure teams are fully engaged with change
- Link people and teams to ensure business readiness and that value is realized when projects and initiatives are delivered.
- Focus on the gap between items delivered and the readiness of commercial teams to use/optimise. Areas of note - Product, 3rd party functionality, Player Protection and Content.
- Manage communication of status, progress is well understood by all relevant levels of the business - from concept to impact once delivered.
- Support in the selection and use key KPI’s to convey priority, status and progress. Use to facilitate engagement and communications between teams. Role model this approach and behaviour to drive good decision-making on a day-to-day level.
- Continuous improvement established as a principle behind change overall - drive team, particularly operational teams to create initiatives on this basis on an ongoing basis.
- Potentially manage a small team to ensure full coverage across the broad remit of this role - clear priorities, proactive and excellent communication to drive progress day to day.

**Qualifications**:

- Ability to organise, plan and present the delivery of change across teams
- Ability to optimise the delivery and business readiness of change features and projects - ongoing plan to support this; embedded as BAU activity
- Ability to influence stakeholders to support readiness; ongoing commitment to receive and optimise changes and improvements
- Excellent organisational & time management skills with the ability to prioritise work and schedules effectively to meet deadlines and targets
- Digital ecommerce and process - experience of best practice and enacting/delivering change
- Experience working within the online gaming/betting industry
- Strong attention to detail
- Basic Project Management and business documentation skills.
- Experience using project and documentation software (e.g. Jira, Trello, Asana, Airtable, MS Project)
- Clear, concise documentation skills can distil information using a combination of text and relevant graphical tools (Project tools, MS Visio, MS Office package)

Additional Information

**What’s in it for you we hear you ask?**

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.
- _Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location._

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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