Customer Support Representative

2 weeks ago


Cape Town, South Africa Nxatel Pty Ltd Full time

**Customer Support Representative**:
Whenever our clients have questions to questions relating to our Nxatel products and services, the Customer Support L1 Team is the first point of contact between the client and our company. Our team wears this as a badge of honor. representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast-paced, international environment. this is an entry-level role so don't worry, we'll teach you all that you need to know.

**What you will do**:
Provide technical support in Nxatel app to existing and new clients.

Building and maintaining a great relationship with customers.

Communicate with clients from various backgrounds, nationalities, and cultures.

Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients.

Represent Nxatel proudly and professionally.

Contribute to Nxatel app's continuous improvement.

**Working Hours are between 07:30 - 17:00 CET every work day.**

**What we are looking for**:
You are able to take ownership of your work.

You are proactive, not only reactive.

You enjoy problem-solving.

You'll take the extra step to help the client.

You can **speak English fluently,** Afrikaans a bonus.

You are hungry for knowledge.

Critical thinking and the ability to take a stand.

New technologies are close to your heart.

You are a professional that enjoys working with people.

Compassion and empathy are some of your top personality traits.

Working remotely.

**About Nxatel**:
**Nxatel is a modern, unified, communication platform for small and medium businesses that allows you to get local numbers from over 10+ African countries to use on any device. It's easy to set up and all you need is 3 minutes. You gain access to the cloud phone system, virtual meetings, team chats, and cloud storing all in one secure platform.**

**Salary**: R1.00 - R2.00 per month



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