Facilities Manager

3 months ago

East London, South Africa CBRE Excellerate Full time

**Facilities Manager**

**East London**

**Who we are**

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

**Why choose us**

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
**What you will bring**
- At least 5 years experience in Facilities Management.
- Computer literacy (MS Office)
- Qualification in Facilities Management is a strong recommendation.
- Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.
- Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.
- Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.
- Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.
- Proficiency in managing supplier relationships, including procurement, evaluation, and performance measurement.
- Strong skills in preparing and submitting business reviews and financial reports.
- In-depth understanding of facilities management, including both technical and soft service areas.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and vendors.
- Ability to work in a high-pressure environment, manage multiple tasks, and adapt to changing priorities while maintaining a focus on service excellence and compliance.

**What you will be doing**
- **_ Health and Safety:_**- Report and investigate all accidents and incidents per CBRE procedures, ensuring preventive actions and sharing lessons learned.
- Pass all QHSE audits, complete and close actions within the designated time as per the annual schedule.
- Submit robust and meaningful Hazard Reports (minimum one per month) on Harbour.
- Complete all QHSE-related training according to the training matrix within stipulated timelines.
- Establish and maintain standard log-books.
- Adhere to internal reporting processes to avoid penalties and escalations.
- Ensure work permit processes are in place and followed.
- Provide evidence of decreased total recordable incident rates.
- Participate in client audits and inform CBRE Excellerate of annual scores.
- **_ Client Liaison:_**- Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.
- Develop a deep understanding of the client’s business and expectations.
- Integrate CBRE Excellerate’s best offerings into client service.
- Schedule and conduct regular client meetings, including weekly calls and monthly site visits.
- Build and maintain effective business relationships with key client interfaces.
- Minimize client escalations.
- **_ People Management:_**- Implement personal development plans aligned with the mentor program.
- Uphold and exemplify CBRE Excellerate’s RISE values.
- Conduct performance evaluations, set meaningful goals, and provide open feedback.
- Assess, hire, promote, and develop diverse talent, including managing high performers and underperformers.
- Foster a diverse, inclusive, and innovative work environment.
- **_ Ethics and Compliance:_**- Enforce CBRE Excellerate’s Code of Conduct and Ethics with zero tolerance for non-compliance.
- Complete all ethics and compliance training and activities timely for staff, subcontractors, vendors, and suppliers.
- Actively participate in and enhance the Ethics and Compliance culture.
- **_ Financial Management:_**- Ensure compliance with operational budgets and financial policies.
- Achieve or exceed monthly GM targets and ensure prompt billing and payment collection.
- Manage client contract renewals and inform CBRE Excellerate of any contractual changes impacting fees.
- Address increases in management fees and resource charges.
- Submit monthly business review reports and capture all contract variations.
- **_ Vendor Management:_**- Interface with and manage suppliers, including procurement functions, evaluation, and performance measurement.
- **_ Reporting:_**- Prepare and deliver monthly business reviews, fi

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