Technical Manager

2 months ago

Midrand, South Africa Macrocomm Telecommunications Full time

Tasks and duties:

- Develop processes according to global engineering codes and standards
- Manage engineering projects and deliver them on time
- Define customer needs and requirements
- Ensure compliance with specifications, codes, or customer requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.
- Write reports and compile data regarding existing and potential electrical engineering projects and studies.
- Prepare specifications for purchases of electrical equipment and materials.
- Supervise or train project team members.
- Estimate material, labour, or construction costs for budget preparation.
- Guide on electrical equipment maintenance requirements.
- Examine needs on new equipment, calculate costs and help prepare budgets
- Monitor maintenance and inspection plans
- Direct supervision of Utility Billing and Meter Reading employees, including assignment of duties, and examining work for exactness, neatness, and conformance to policies and procedures.
- Responsible for technical resolution with customers concerning Utility Billing Policy, errors in billing to resolve their questions or issues.
- Responsible for the preparation of the Departments annual budget and monitoring for compliance throughout the year.
- Analyse systems and procedures accurately and logically
- Analyse the need for modifications to or implementation of new business process flows
- Grasp new technical and business concepts quickly; explain technical data processing problems in non-technical terms both verbally and in writing
- Logically analyse and synthesize complex systems to develop satisfactory solutions
- Act as a liaison with the Department of Innovation and Technology
- Compile reports from a variety of sources
- Keeps the meter reading system up to date.
- Establishes meter reading routes in accordance with changing conditions to distribute reading workload.
- Perform/supervise reading, repair, testing, and inspection of meters for new installs and existing meter assemblies
- Provides oversight and management of meter reading hardware and software.
- Keeps updated records of meter maintenance.
- Seeks effective ways and technologies to reduce read times and increase use of CIS, meter system analytics, and other internal software programs.
- Reviews consumption reports monthly for zero reads, high consumption.
- Coordinates with Meter Services Coordinator on scheduling appointments and other activities based on customer needs.
- Assists with utility billing and responds to on-call duties and supports Field Operations Department with after hour emergencies.
- Stay up to date on safety training, certification, holding staff accountable for use of all safety equipment and procedures, and use of PPE.

Qualifications:
**Minimum**:

- A Bachelor’s degree in electrical, engineering

Licensed as a professional engineer.

**Experience**:

- Significant experience in utility regulatory topics and complex technical analysis.

3-7 years of increasingly responsible experience in utility billing and customer service, which included three to five years of supervisory experience.

Pay: R50 000,00 - R60 000,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- Public sector: 2 years (preferred)
- Iot or Utilities: 5 years (required)
- Engineering: 5 years (required)

License/Certification:

- Electrical engineering trade (required)

Application Deadline: 2024/12/06

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