Operations Manager

20 hours ago


Johannesburg, South Africa H&S Labour Brokers cc Full time

A leader in its industry is currently seeking for an experienced Operations Manager to join their team.

The main function of this role is to lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously

**The **successful applicant duties include but is not limited to**:
**Manage internal departmental functions and processes**
- Develop and implement plans for the section that support Pension Administration services and objectives, ensuring optimisation of current business and workflow processes
- Manage and monitor:

- all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
- the contributions allocation, reconciliation in line with Section 13C (A)
- Data accuracy and integrity all member categories
- Unclaimed benefits and Evidence of Survival reviews, tracing and verification
- Fund valuation and all audits
- Ensure that audit controls are in place and audit requests are followed up
- Participate on the Funds’ Committees and take decisions based on formal documentation and administration issues
- Organise employer refunds or recover money from employers, as required
- Liaise with stakeholders and deal with escalated queries and issues related to the section
- Manage the administration system, checking that accurate record keeping and query management is adhered to
- Manage Issue and query log for the department, monitoring turnaround times and responses to queries.
- Compile monthly statistical reports on the departmental activities and performance alongside the Key performance Indicators and Service level agreements
- Provide insights and data to the Member Experience team to enable the continuous improvement of services.

**Project Management**
- Participate in the Fund’s overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
- Draft reports as part of the project deliverables.

**Provide input to the strategic management of the section**
- Contribute ideas for improved service delivery at Management meetings
- Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section’s objectives.
- Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

**People Leadership**
- Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department
- Build a high performing team where the best people are deployed in the right roles and deliver against strategy
- Ensure that all employees are motivated, developed
- Manage employees’ performance and ensure that their individual and collective performance is of the required standard
- Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
- Inspires, aligns and engages employees around the vision and strategy of the Fund, it’s values. maximising employee engagement and willingness to invest discretionary effort..

**Financial management**
- Forecast annual capital and operational expenses, for the section, in line with corporate policy.
- Manage costs against approved budget, providing meaningful variance analysis reports
- Investigate methods to contain / reduce costs.

**Minimum **Requirements**:

- Relevant Bachelor’s Degree.
- At least 6 years of job-related experience (preferably in a pension administration managerial role), which should include at least 2 years’ experience in a management role.
- Working knowledge of Pension Fund Rules
- Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
- Excellent understanding of Benefit administration and Member Data Management
- Knowledge of Law - Section 37 (C) allocation of death benefit lump sums


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