Student Affairs Advisor

1 week ago

Nelson Mandela Bay Eastern Cape, South Africa Eduvos Full time

**Job Advert Summary**:
Eduvos is looking to employ the services of a** Student Affairs Advisor** on a full time basis based at our **N**elson Mandela Bay** campus.

**Position**:
To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.

**Minimum Requirements**:
**Minimum qualification**:
Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

**Experience**:
Two years customer services experience preferably as a student advisor in higher education or professional development environment

**Duties and Responsibilities**:
**Responsibilities**:
As the Student Affairs Advisor you will be primarily responsible for the following:

- Facilitate the implementation of the end-to-end enrolment and onboarding process
- Manage handover and transition from new business
- Induction and orientation support including access to systems
- Contract management
- Student and sponsor queries
- Student engagement and customer relationship management (CRM) - first contact of all assigned students
- Ongoing query resolution (1st level issues resolution / problem solve)
- Scheduled engagements (formalised check-ins)
- Student Affairs - Student representative council (SRC) and class representatives
- Facilitate on-campus election process
- Facilitate development and implementation of operational plans and budgets
- Implementation of on-campus student activities, events, clubs and societies
- Safeguarding - incident report and response facilitation
- Student wellness - awareness and referral

**Functional and Behavioural Competencies**:
**Functional competencies**:
Customer facing professional skills

**Behavioural competencies**:

- Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
- Constructive teamwork - Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
- Relations and networking - Builds a useful network of contacts and relationships and utilise it to achieve objectives.
- Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
- Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Steadiness (emotional tenacity) - Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.

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