Assistant General Manager Couple
3 months ago
**Key Responsibilities**:
- ** Operational Management**:
- Oversee all daily operations of the lodge, including front office, guest services, housekeeping, food & beverage, and maintenance.
- Ensure that the lodge is operating efficiently, with a focus on guest satisfaction and staff management.
- Work closely with the General Manager to implement policies and procedures.
- ** Guest Experience**:
- Ensure an exceptional guest experience by maintaining 5-star standards in all aspects of hospitality.
- Address guest complaints, special requests, and feedback promptly and professionally.
- Oversee check-in and check-out processes, as well as dining and activity arrangements.
- ** Staff Management**:
- Assist in hiring, training, and managing lodge staff to ensure high performance and morale.
- Create staff schedules and oversee shift rotations, ensuring all departments are well-staffed.
- Conduct regular staff meetings and ensure adherence to safety and service standards.
- ** Financial Management**:
- Monitor budgets and expenses, and assist with financial planning and reporting.
- Help manage inventory, ordering, and stock control for food & beverage, housekeeping, and other departments.
- Ensure cost controls are in place to maximize profitability without compromising quality.
- ** Health & Safety Compliance**:
- Ensure compliance with health, safety, and environmental regulations.
- Oversee lodge security and safety procedures for both guests and staff.
- ** Maintenance and Upkeep**:
- Work with the maintenance team to ensure that the lodge’s facilities and equipment are in excellent condition.
- Schedule and oversee preventative maintenance to avoid costly repairs.
- ** Lodge Marketing & Sales Support**:
- Support marketing initiatives aimed at increasing lodge occupancy and revenue.
- Work with the reservations and sales team to ensure smooth bookings and provide feedback on guest preferences or trends.
- ** Conservation & Sustainability**:
- Support the lodge’s conservation efforts and ensure sustainable practices are upheld.
- Coordinate guest activities related to the natural environment, including game drives, bush walks, and other safari-related experiences.
**Experience & Skills Requirements**
- Diploma or Degree in Hospitality or equivalent preferred but not essential.
- Minimum 5 years of experience in managing high-end safari lodges
- Professional demeanour, maturity, and excellent presentation skills
- Excellent verbal and written communication skills
- Strong passion for nature and activities related to the lodge's location
- Must have own transportation and a valid driver's license
- Knowledgeable about wine and food
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Experience in overseeing maintenance and ensuring high standards of lodge upkeep
- Sound employment history with contactable references.
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