Isp Operations Administrator

2 weeks ago

Randburg, South Africa Element Recruitment Full time

Our client who is a well-established agnostic LTE provider, offering their clients access to an expansive ever-growing national mobile footprint, is seeking an experienced Operations Administrator with proven experience in the Internet Service Provider environment.

**Requirements**:

- 5 Years experience in a fast-paced ISP company with a proven track record.
- At least 3 years of experience in an operational /administrative role, preferably in the IT / ISP Industry.
- Knowledge of ISP installations is a must.
- Proven experience working in an operational environment.
- Relevant diploma or degree in administration / ISP/ IT advantageous.
- Strong organizational skills and attention to detail, especially in maintaining records and preparing reports.
- Proficient in using digital platforms and software such as Microsoft Office, Telegram and WhatsApp.
- Excellent communication skills and ability to work in a team environment, also able to prioritize and manage multiple tasks.
- Attention to detail and strong communication and interpersonal skills.
- Positive attitude and willingness to learn, with a passion for excellence in all aspects of the job.
- Motivated individual who is passionate about technology and customer experience.
- Excellent communication skills (both written and verbal).
- Analytical thinking.
- Proficient with Microsoft Excel, Power Point, Outlook and Word.
- Team player, ability to work in a team environment.
- Deciding and initiating action.
- Ability to plan and organise daily work.
- Ability to follow instructions and procedures.

**Duties**:

- Support daily operations to ensure expected turnaround times or SLAs are being met.
- Address billing rejections to ensure that customers are billed correctly and on time.
- Ensure that installed, migrated and deleted orders are progressing correctly according to the process on the system.
- Assess cancellation orders for approval or rejection in order to make sure the terms and conditions and policies are adhered to.
- Monitor the reports to identify issues on identified areas.
- Deliver exceptional service to internal and external customers.
- Respond and resolve all incidents in accordance with the SLA.
- Analyze issues and develop resolutions in a timely fashion.
- Thoroughly and timely document incidents and resolutions.
- Initiate Change Management requests and execution according to SOP.
- Assisting in the compiling of incident reports when required.
- Escalate problems experienced with infrastructures to the NOC Manager.
- Provide updates to clients with regards to incidents and problems in accordance with SOP.
- Track and manage your work record via regular ticket / task time entries.
- Escalate any ongoing, unresolved, or business critical problems to the Operations Manager.
- Identify and suggest improvements to procedures or systems to your Operations Manager.

**Job Types**: Full-time, Permanent

**Salary**: R15 000,00 - R20 000,00 per month

**Experience**:

- fast-paced ISP company environment: 5 years (preferred)
- operational /administrative support in the IT / ISP Industry: 3 years (preferred)
- ISP installations knowledge: 2 years (required)

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