Business Support Assistant
7 months ago
**Job Advert Summary**:
Reporting to the Area Business Manager, the Business Support Assistant will be responsible for producing high quality, detailed work based on established standards, guidelines and procedures within the prescribed SLA’s.
**Minimum Requirements**:
**Formal Qualifications**
- Matric
- Any relevant diploma
**Experience**
- At least 5 years’ experience in the financial services or Life Assurance industry in an administrative role
**Knowledge**
- Intermediate knowledge of the Life Assurance or Financial Services Industry
- MS Office package, particularly, Internet, Outlook and Excel
- Adept in insurance operating systems
**Duties and Responsibilities**:
**Key Responsibilities**:
- Train and accredit Internal and External Advisors’ support staff on Gemini products and processes
- Assist with Curo health appointments
- Assist branch to make regional monthly targets
- Uploading and follow up of the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims
- Support functions include performing daily routine procedures
- Ordering necessary forms and brochures for office when needed
Take ownership of service level standards and ensure they are achieved consistently
- Providing quotations and statements of benefits to intermediaries and Business consultants
- Provide administrative backing to the Business consultant and directly to intermediaries on both Gemini & PPS requests.
**Interpersonal and Intrapersonal Skills**:
- Networking skills
- Proactive
- Client Service Orientated
- Attention to detail
- Problem solving skills
- Target-Driven
- Organisational skills
- Communication skills
- People skills
- Decision making skills
- Team collaboration
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