Restaurant Support Assistant

7 days ago

Cape Town, South Africa takealot.com Full time

**Restaurant Support Assistant | Customer Service | MR D Food**

We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the **Restaurant Support Team Leader**

**Your responsibilities will include**:

- Providing first level support to Mr D Food restaurant partners.
- Assisting restaurants with:

- Any Mr D Food restaurant device problems
- Menu update requests,
- Individual order related queries raised by customers or restaurants
- Restaurant operations issues.
- Logging of Zendesk tickets and assigning them to the relevant departments for second level support, including Finance, Operations, Device Support and Product.
- Responding back to restaurants with the resolution once ticket resolved.
- Monitoring the restaurant acceptance of food orders and contacting restaurants to ensure a high order acceptance percentage.
- Monitoring the connectivity performance of restaurant devices, performing basic troubleshooting and / or escalating bigger problems to device management team.
- Manually hiding and unhiding menu items that are reported as out of stock.
- Daily reporting on Restaurant support activities, device performance and restaurant acceptance ratios.
- Logging of system errors and bugs as they arise.
- Working closely with Food CSM to provide restaurant information to him for Food CS to resolve customer problems
- Flexibility to work shifts - able to work rotational shifts, Public Holidays, weekends and flexible hours as required by the business operation

**Attributes required**:

- Strong interpersonal skills and the ability to work as an effective team member
- Able to communicate clearly and voice an opinion.
- Self-directed.
- Solutions-oriented, can-do attitude and high energy.
- Process orientated.
- Passion for customer service.
- Passion for working in a start-up environment.
- Competence in Excel and Word.
- Comfortable and able to function in an ambiguous, fast paced, high pressure environment, while maintaining high quality outputs.
- Good analytical and reporting skills.

**Qualifications and Experience**:

- Successfully completed NQF Level 4/ Grade 12
- Minimum of 12 months within the customer service environment
- Experience in supporting SAAS product beneficial.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind **who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- thinks like an owner of the business.
- is **SMART, has INTEGRITY **and **is HARDWORKING
**If you meet the above you are an **Extraordinary Mind **so come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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