Front Desk Receptionist

2 months ago


Cape Town, South Africa Sorbet howard centre Full time

Beauty salon and nail bar in pinelands CPT, is seeking a Full-time Administrator.

**Purpose of the work**:
It is the role of the FDC to welcome guests to the Sorbet store and coordinate the activities of the citizens to achieve the best possible customer service. As a Front Desk Coordinator, you are the first line of contact that guests have with the Sorbet brand, therefore a friendly, professional guest orientated approach is central to the role.

**Work Responsibilities**:

- Welcome all guests to the store by displaying a friendly, warm and professional attitude (Make eye contact, acknowledge clients even when you are busy, smile)
- Understand and be able to advise guests on all treatments in the menu.
- Is able to advise client and sell retail products when therapists are unavailable.
- Actively promotes and up/cross sells treatments.
- Understands the benefits of the Sorbet Loyalty Program and offer the loyalty program sign up to ALL guests who visit the store.
- Accurately book appointments and / or handle changes made to appointments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Handle appointments and appointment reminders.
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings.
- Responsible for managing store opening and closing procedures.
- Manage and is responsible for Stock counts and inventory control (Daily In and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for receiving stock and capturing invoices on ESP.
- Manage customer complaints.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings and daily banking.
- Complete accurate daily cash-up.
- Maintains a clean professional working environment by doing hygiene checks.
- Maintains a clean and organized front desk, as per franchise regulations.
- Maintains accurate stock levels with the franchisee.
- Communicate any staff/ guest problems that need attention to the franchisee.
- Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time.

**Behavioural Responsibilities**:

- _**Passionate Service**_ - First and foremost, focusing on serving the needs of our Guests
- _**Selfless Community**_ - Actively works to better the environment for her/his team, rather than focusing only on individual needs.
- _**Servant Leadership**_ - Actively focuses on “serving” her/his Guests and fellow Citizens.
- _**Unwavering Integrity**_ - Is honest in all her/his dealings in the community.
- _**Individual Growth**_ - Actively works to better her/ his skills.

**Key Competencies**:

- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.

Looking forward to hearing from you....

Ability to commute/relocate:

- Kaapstad, Western Cape 7405: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- administration: 1 year (required)

Work Location: In person



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