Sr. Customer Success Manager

4 days ago

Johannesburg, South Africa Mimecast Full time

Senior Customer Success Manager

The legends in customer success.

This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.

Day to day you’ll put in place customer service strategies, follow up on surveys, seek feedback, identify upsell opportunities, build strong relationships, be a known point of contact for customers, and troubleshoot and solve customer problems.

You’ll need:

- Education to degree level
- Experience in a relevant role (3 - 5 years), preferably within SaaS
- People skills
- Competence in risk forecasting and reporting
- To be good with deadlines
- Proficiency in MS Office and other business tools
- Great communication skills - written and spoken
- To be equipped with business skills and financial acumen (NPV, Margin, C2S)

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

  • Sr. Customer Success Manager

    1 month ago

    Johannesburg, South Africa SAS Full time

    Sr. Customer Success Manager Job Locations ZA-Johannesburg Requisition ID 20060139 Job Category Customer Success Travel Requirements 25% Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a...

  • Sr. Customer Success Manager

    4 weeks ago

    Johannesburg, South Africa SAS Full time

    Sr. Customer Success Manager Job Locations ZA-Johannesburg Requisition ID 20060139 Job Category Customer Success Travel Requirements 25% Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a...

  • Sr. Customer Success Manager

    1 week ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Sr. Customer Success Manager

    3 weeks ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Sr. Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa SAS Full time

    :Nice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Senior Customer Success Manager

    3 days ago

    Johannesburg, South Africa SAS Full time

    Senior Customer Success Manager Job Locations ZA-Johannesburg Requisition ID 20060139 Job Category Customer Success Travel Requirements 25% Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a...

  • Sr. Customer Success Manager

    1 week ago

    Johannesburg, South Africa Mimecast Full time

    Senior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation. Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model...

  • Sr. Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Senior Customer Success Manager- The legends in customer success.The Senior Customer Success Manager is a key member of the EMEA Customer Excellence organisation.Customer Excellence is made up of five distinct global functions: Customer Success, Customer Support, Professional Services, Operations, and the Centre of Excellence.- The SaaS business model relies...

  • Sr. Analyst

    2 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: See attachment **What You'll Bring**: See attachment **Impact You'll Make**: See attachment TransUnion Job Title Sr Analyst, Customer Engagement

  • Sr. Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Senior Customer Success ManagerThe legends in customer success.This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You'll look after a portfolio of mid-sized customers and look after their experience - both reactively and proactively.Day to day you'll put in place customer...

  • Senior Customer Success Renewal Specialist

    4 days ago

    Johannesburg, South Africa SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with...

  • Sr. Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:See attachmentWhat You'll Bring:See attachmentImpact You'll Make:See attachmentTransUnion Job TitleSr Analyst, Customer Engagement

  • Customer Engagement Sr. Analyst

    4 days ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Working hours 3pm - 11pm South African time including SA public holidays It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of...

  • Sr Implementation Project Manager

    4 days ago

    Johannesburg, South Africa SAS Full time

    : Sr Implementation Project Manager **Summary**: Responsible for overseeing the implementation of **SAS Fraud, Risk, and Actuarial solutions** for our clients. Acts as a liaison between clients and internal teams, ensuring successful project delivery. Manages budgets, timelines, and resources while maintaining strong communication with...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa Ulwembu Business Services Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....

  • Manager, Customer Success

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa SurTech Full time

    **Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...

  • Customer Success Manager

    2 months ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Customer Success Manager

    4 weeks ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...