Customer Success
2 days ago
· Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing training resources, and ensuring they have the support they need to start using the product efficiently. · Technical Support: serve as a bridge between customers and the development team. They help troubleshoot technical issues, escalate bugs or problems to the appropriate teams, and ensure timely resolution of customer concerns. · Feedback Collection and Analysis: collects feedback from customers regarding their experience with the product. This feedback can be related to usability, features, bugs, or any other aspect of the product. Analyzes this feedback to identify trends, pain points, and opportunities for improvement. · Customer Success Metrics: defines and tracks key performance indicators (KPIs) related to customer success. These metrics may include customer satisfaction scores, retention rates and usage metrics. These metrics are used to assess the health of the customer base or whether to take proactive steps to address any issues. · Product Adoption and Engagement: works to ensure that customers are effectively using the product and deriving value from it. This involves conducting outreach campaigns, providing additional training resources, or offering guidance on how to best leverage the product's features. · Cross-functional Collaboration: collaborates closely with other teams within the organization, including product development, sales, marketing, and support. By sharing insights and feedback from customers, helps inform product roadmaps, marketing strategies, and sales tactics. · Proficient in G Suite. · Proficient in Google Sheets. · Proficient in building CRM systems. · Understanding of Github. · Understanding of data analysis techniques and tools. · Understanding of technical concepts and the ability to troubleshoot common technical issues. · Strong interpersonal skills and the ability to build and maintain positive relationships with customers. · Project management skills, including planning, organization and execution skills. · Critical and analytical thinking to solve complex problems and make data-driven decisions. · Strategic mindset and the ability to align customer success initiatives with broader business objectives. · Commitment to continuous learning and staying updated on industry trends, best practices, and new technologies relevant to their role. · Strong collaboration and teamwork skills
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Customer Acquisition Acquisition
7 days ago
Johannesburg, South Africa Success Promotions Full timeOur cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunity! Benefits of joining our team: - Excellent training that is 100% hands-on - Top performer incentives such as amazing travel opportunities, rapid advancement and so much more - A fun and encouraging work...
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Customer Sales Agent
2 weeks ago
Johannesburg, South Africa Success Promotions Full timeOur sales and marketing firm is the leader in the sales and marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face-to-face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Benefits of joining our team: - Excellent...
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Customer Success Manager
9 months ago
Johannesburg, South Africa Ulwembu Business Services Full timeWe are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....
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Customer Success Advisor
7 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeHappy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities. The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer. Customers Success will manage...
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Head of Customer Success
7 months ago
Johannesburg, South Africa Trade Shield Full timeSEEKING: **HEAD OF CUSTOMER SUCCESS** FOR: Full-Time Position REMUNERATION: Competitive Salary + Incentives ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be...
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Customer Success Manager
1 week ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeHappy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities. The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer. Customers Success will manage...
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Head of Customer Success
1 week ago
Johannesburg, South Africa Lexdan Select Full timeLexdan Select is assisting a company in the Security and Investigations sector for their search for a Head of Customer Success. **Requirements**: - 5+ years of customer facing experience with a technology bias - Proven track record of effective consumer sales or marketing strategies - Experience building and managing relationships **Responsibilities**: -...
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Customer Success Manager
6 months ago
Johannesburg, South Africa SurTech Full time**Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...
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Customer Success Executive
7 months ago
Johannesburg, South Africa Cisco Systems Full timeThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...
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Customer Success Consultant
7 months ago
Johannesburg, South Africa Inoxico Full timeSEEKING**:Customer Success Consultant** FOR: Full-Time Position MISSION STATEMENT: Inoxico is emerging as a leading provider of data on companies in Africa. Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board. In this exciting data space our researchers, analysts, and...
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Customer Success Operations
7 months ago
Johannesburg, South Africa The Super Staffers Full time**Customer Success Operations** **Location: Parktown, Johannesburg** **Working Hours: Monday to Friday 9:00am - 17:00pm** **Salary: R13k - R16k Per Month Depending on experience** **Added Values**: - Additional leave days (± 20 days) - Upskilling courses - Monthly team lunches - No dress code **Company Overview**: Our client is a corporate...
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Customer Success Manager
4 months ago
Johannesburg, South Africa RedCloud Full time**About RedCloud** RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...
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Customer Success Manager
7 months ago
Johannesburg, South Africa Jem Full time**Join Jem as our Customer Success Manager.** One of Jem’s core principles is ‘Customer Obsession’. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We’re looking for a dynamic, self-driven individual...
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Customer Success Representative
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeWe are seeking a Customer Success Representative to join our team at Recruitment Dynamix. The successful candidate will be responsible for handling in-bound calls and processing orders.Key Responsibilities:Receive calls: Handle leads received through professionally nurture potential customersCustomer Engagement: Build rapport with potential customers to...
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Customer Success Representative
1 month ago
Johannesburg, South Africa Weir Group Full timeCustomer Success Representative Weir Motion Metrics Johannesburg, South Africa Hybrid Purpose of Role:_ As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong...
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Customer Success Advocate
7 months ago
Johannesburg, South Africa SUMMIT Africa Recruitment Full timeOur client, a homegrown South African fintech company is looking for a Customer Success Advocate to join their dynamic team in Johannesburg. **Requirements;** - 2-5 Years of experience as a Sales Consultant/Customer Success Consultant, Marketing consultant - Fintech experience is preferabl - Strong business acumen skill - Experience with the Payment...
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Customer Success Consultant
7 months ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: About TransUnion: TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®. TransUnion is...
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Customer Success Manager
9 hours ago
Johannesburg, South Africa Temenos Full time**ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...
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Customer Success Manager
7 months ago
Johannesburg, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...
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Customer Success Manager
3 months ago
Johannesburg, South Africa Symphony Industrial AI, Inc. Full timeIntroduction JOIN US! We seek a Customer Success Manager to join our Financial Services team, based in Johannesburg, South Africa. Job Description As a key member of the Financial Services team, you will be working closely with clients, stakeholders, and the wider SymphonyAI team. What you’ll do - Relationship Building: Develop and maintain strong...