Analyst, Implementation

2 weeks ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Analyst, Implementation & Customer Applications, Air & Sea
Time Type: Full Time

**Main Purpose of The Role**
- General Implementation Administration & Facilitating role
- Internal/ External Projects and Process Improvements
- Internal & Customer Training
- Support, develop and adhere to standardized implementation methodology, deployed in all national operations for A/S customers.
- Customer Visibility Application Support & setup (Training, setup, etc.)
- Project Administration & Management

**Job
- Related Requirements**
- Matric
- Advantageous to have Industry level qualification/ tertiary qualification
- Minimum of 5 years’ experience in Department, Project Admin, Systems, Training Administrator and or Senior Operational role in Freight Forwarding

**Computer Literacy**
- Cargowise - essential
- ERP System knowledge - MS Dynamics advantageous, Excel, SharePoint, Forms (Design)

**Added Advantages**
- Effective Administration skills
- Facilitation skills
- Presentation Skills
- How to facilitate & support change
- How to sell various products or services
- Project Time keeping and administration
- Excellent Business writing
- Working with People at all levels
- Strong analytical skills
- Adapting and Responding to Change
- Deciding and initiating Action
- Pragmatic approach
- Innovating new concepts that improve current practices

**Duties and Responsibilities**
- Lead and coordinate all customer implementations nationally according to standard Implementation guidelines
- Support Sales on new business implementations, improvement projects and account handovers
- Facilitate and support SOP reviews
- Custodian of nationally approved Implementation Document framework
- Lead and coordinate Quality and Improvement projects
- Govern and support version control and document updates
- National Implementation reporting on a weekly/ monthly basis
- Coordinate support from System and Business Processes on all DSV tools as it relates to Implementation projects.
- Customer Visibility platforms - Setup and Application Support
- Internal training and refresher training on Implementation and related principles
- Maintain internal SharePoint site and develop/ create and maintain flows associated with internal processes
- Support all customers’ on-line connectivity with DSV Tracking and Tracing tools, including internal and customer training.
- Managing Customer Implementation projects
- EDI/ API Analyst role & Business Implementation Management

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