Application Consultant

3 weeks ago

Kempton Park, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for

**Role Outline**

Logistics operations in DHL Supply Chain business require optimized IT solutions to drive physical behavior in the most efficient way. DHL Supply Chain therefore selected best-inclass IT Products on the market and designed composable IT Solutions to run operations in a standardized and optimal way. As a result, deployment projects involve IT elements

including requirements mapping, configuration and development. This role exists to enable DHL Supply Chain business to meet customer needs in that area and ensure best practice, accurate costing and a solution fit for purpose.

**Key areas of responsibility include**:
1. Implement IT solutions
- Working out in detail improvements of existing IT solutions
- Acting as the go-to expert for medium to complex technical questions on IT solutions
- Independently obtaining expert input from and aligning with Business Analyst on design and improvements of blueprints
- Guarantee adherence to defined standardized IT solutions

2. Analysis and translation of requirements
- Understand business requirements and processes in all its details
- Support definition of technical detail of the IT solution as requested by DePICT and ONE.DEPLOY methodologies
- Document the chosen solution
- Communication of technical information to a non-technical audience and vice versa

3. Realise a chosen solution
- Work closely together with suppliers to get the agreed deliverables including developments from Application Developers
- Create and execute (non-UAT) tests; document and communicate results to the Project/Workstream Leaders
- Acceptance of supplier deliverables
- Deliver requested deliverables as defined by Project/Workstream Leaders in agreement with DePICT and ONE.DEPLOY methodologies

4. Prepare for “go-live”, support during “go-live”
- (Support) data collection activities
- Checking collected data and execute data conversion
- Train operational (key) users in the use of the IT solution
- Support business during “go-live”
- Document delivered solution as part of project closure activities

5. Hypercare Activities
- Write documentation for handover of GAPs to L2 centralized support team and help local team to be prepared for L1 support
- Implement assigned deliverables withing agreed budget and timeline
- Clearly communicate any deviation in budget & schedule with explanation on the reason of the deviation
- Transmit passion to the work and to the DPDHL and MLEMEA strategic programs
- Guide people in the change process from actual operative procedures to the new procedures

**Qualifications/ Skills/Competencies/Experience**
- Matric - Essential
- Bachelor/Master's degree in Computer Science, Business Administration or relevant education and work experience in supply chain and/or logistics
- Prior training and certification in strategic products (e.g. JDA WM/D, OTM) is a strong advantage
- Familiar with business analysis. BABOK certification is an advantage
- Good knowledge of and insight in E2E supply chain management
- Familiar with operational standardization concepts within Supply Chain and/or in other businesses
- Familiar with or specialist in DHL Operational Standards and sector best practices
- Minimum 1 year project delivery experience
- Minimum 3 years project delivery experience (senior)
- Familiar with, specialist or expert (depending on level) in DHL IT products implementation/configuration skills, good testing, and training skills
- Familiar with or specialist (depending on level) in the major DHL IT solutions - product knowledge, good implementation/configuration skills, being able to configure (normal/high complexity) E2E implementations independently

**Competencies & Skills**
- Ability to translate process requirements into system requirements
- Analytical skills
- Customer and supplier contact
- Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress
- Ability to train colleagues in the system
- Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle)
- Detailed knowledge of logistics processes (warehousing and transportation)
- Understand impact of IT solutio

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